Family account manager can't log in to their Spotify account

[Gesy]

How does the account manager for our family plan find out which email address and password they have used to set up the account? She has a new phone and None of her email addresses are working! Is it possible to reset it through one of our accounts?

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Yordan]

Hey there, @Gesy,

Welcome to the Spotify Community!

If she still has access to her old phone and she's logged in to Spotify, she can go to Settings > Account to see the email/username she's registered with. If necessary, she can reset her password here.

In case she no longer has access to her old device, I'd recommend checking out this article: it covers a few useful methods which she can use to find her account. Should she still need help, there's a link in there located near the end to escalate the case to the folks over at Customer Support for further assistance.

Hope you get this sorted out. Cheers 🤘