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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
PlanPremiumCountryIrelandDeviceSamsung galaxy Operating SystemAndroid My Question or Issue
We reside in the middle east as a family, but our permanent address and credit card billing address is in the USA. We are trying to set up a Premium Family Account, but I had to choose USA as location to match my credit card. Then when I tried to inv...
I have a premium family plan and two members that were already been registered on the plan for a long time were removed without any notice and I’ve tried to add one of them again and she received a message saying it’s not possible to rejoin the plan ...
I've just upgraded my account from premium to family plan. Is there a way that I can have 2 profiles? I have the space for it. The reason why is because my son has a Playlist that he listens to and I have a Playlist on the same email profile, however...
We have a family plan and I cannot invite my daughter. The system keeps telling me that we access the plan from another country, although we all live at the same address in the US. Can there be another issue or what could I do?
I didn’t have my notifications set up to receive the emails for promo codes. Now I do. Did I miss out on The Weeknd promo code or will it be sent still?
I did paid the money for family plan but it showed me some error occurred and i didnt get my premium plan.
My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.PlanPremium and FamilyCountryUSADeviceSAMSUNG GALAXY S20 My Question or IssueI've been charged for my Individual Premium...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a premium plan but a podcast I want to listen to is locked? What is the issue?
Hi Spotify Community!My wife is paying the Family plan for me and my daughter however she lost access to her own email (that actually manages her Spotify Family plan also)! And now she does not have access to Spotify for herself :))So the issue is; S...
I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...
My dad has payed for family premium but I can’t access it, when I click on the link and when I put our address it says that it’s not in the same country. But I live in the same house and it’s the same address he has
PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...
Les envío la invitación a mis hermanos para que se unan a mi plan familiar y me dice que no pueden verificar que tengamos la misma dirección.
Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocurrió cambié mi contraseña y hoy volvió a pasar, ¿qué...
My wife and I share the same email
My child has a phone that has no browser (school device). It does have the spotify app. How can I add her to my family account?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hi, for some reason, I was recently removed from my partner's family plan because Spotify wasn't able to "confirm the address for your plan." When he sent a link for me to rejoin, I got the error: "You can’t join this plan. We couldn’t confirm that y...