Family issue in spotify

[Naxs22]

Hi! I'm actually paying Spotify premiu family subscription and I've realised today that, although I've payed this month (as I usually do every month) I'm not a member of the family plan anymore while the rest of my family is.
Can someone help me with this?
Thanks.

[osornios]

Hey @Naxs22

If you're the one who pays, it should mean you're the Family Admin.

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username with Admin privileges is shown:

Username/ID:        xxxxxxx

Login with that username to the website to check the status of your subscription, and your receipts.

If you're not the Family Admin, ask your Family Admin to login to his own account page to see if you're still registered as a member.

Next, tell him to do the following:

1. Go to the account page.

2. Click MANAGE.

3. If necessary, send the invite again.

Hope it helps. 🙂

[Naxs22]

Hi @osornios and thanks for your reply,
Actually I'm not the owner of the family plan, I've talked with my sister and she invited me again, when I put my personal data into the access they tell me that I'm not living at home so I cannot join the family plan, and it is not the case, can you help me with this?

Thanks!

[osornios]

@Naxs22

Tell your sister to send by herself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Accept the invite logged in with your own username in the app and in the website. You should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of you being left out. 🙂