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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166096 Views
  • 32 replies
  • 9 likes
  • 166096 Views
  • 32 replies
  • 9 likes

DUDA Premium Familiar

Buenas tardes, necesito ayuda. Quiero adquirir la cuenta Premium Familiar pero acabo de leer que los miembros de la cuenta deben vivir en el mismo lugar. Esto quiere decir que si mi esposo quiere usar su cuenta desde su trabajo y yo desde el mío no s...

  • Newbie
  • Buenas tardes, necesito ayuda.  Quiero adquirir la cuenta Premium Familiar pero acabo de leer que los miembros de la cuenta deben vivir en el mismo lugar.  Esto quiere decir que si mi espos...
  • OptimuzKrice
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Problema cuenta familiar

Hola, De repente se han cancelado las cuentas asociadas a la mia de la cuenta familiar por no tener el mismo domicilio, cuando todos residimos en el mismo... Solicionadlo porfavor.

  • Casual Listener
  • Hola,   De repente se han cancelado las cuentas asociadas a la mia de la cuenta familiar por no tener el mismo domicilio, cuando todos residimos en el mismo...   Solicionadlo porfavor. ...
  • Aðrikp
  • Casual Listener
  • 402 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 2 replies
  • 1 likes

family premium

we bought a family premium a week ago and then suddenly we back a "normal" user a two days ago. What will we do?

  • Casual Listener
  • we bought a family premium a week ago and then suddenly we back a "normal" user a two days ago. What will we do?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

switch regular premium to family premium

HelloI would like to switch my spotify regular premium to premium family. But my new schedule premium regular subscription started yesterday the 23 may.If I switch on Family premium. Wil I loose the already paid regular premium subscription ? and rep...

  • Casual Listener
  • Hello I would like to switch my spotify regular premium to premium family.  But my new schedule premium regular subscription started yesterday the 23 may. If I switch on Family premium. Wil I...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Ödeme sorunu

Merhaba öğrenci indiriminden faydalanmak için işlem yapacaktım ancak daha belgelerimi yükleyemeden iki kere ödeme çekti ve premium da yapmadı.Hala ödeme alınamadı yazıyor. Bu sorun nasıl çözülecek?

  • Newbie
  • Merhaba öğrenci indiriminden faydalanmak için işlem yapacaktım ancak daha belgelerimi yükleyemeden iki kere ödeme çekti ve premium da yapmadı.Hala ödeme alınamadı yazıyor. Bu sorun nasıl çözülecek?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

I can't join my family subscription.

I have gone through the link my mum sent me but as I say accept it says I have to be in the same country as her for it to work. We are both in the uk in the same house!! Help!!

  • Casual Listener
  • I have gone through the link my mum sent me but as I say accept it says I have to be in the same country as her for it to work. We are both in the uk in the same house!! Help!!
  • Maxim
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Family members could not be verified?

Hi everyone,My sisters and I share a family account. However, 2 of us could not be verified (for whatever reason, I don't understand), with the other 2 it works out fine. Now, my 2 sisters who had problems with the verification were thrown out of the...

  • Newbie
  • Hi everyone, My sisters and I share a family account. However, 2 of us could not be verified (for whatever reason, I don't understand), with the other 2 it works out fine. Now, my 2 sisters who h...
  • Hubo
  • Community Legend
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Can't join premium family - already member in this or other family plan

I've just upgraded my account from premium to premium family. Added my family members and they got an email with a link to accept invitation. When doing so they all get the following message: Can't join premium family - you are already member in this...

  • Newbie
  • I've just upgraded my account from premium to premium family. Added my family members and they got an email with a link to accept invitation. When doing so they all get the following message: Can't j...
  • M48277
  • Music Fan
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Family account with members often abroad

Hello there, 5 people living with me and I are willing to upgrade to Family. Nonetheless, all of us are usually abroad in Europe for work. This means that sometimes one of our members can be abroad for more than 14 days. Is Family a possible option w...

  • Newbie
  • Hello there,    5 people living with me and I are willing to upgrade to Family.  Nonetheless, all of us are usually abroad in Europe for work. This means that sometimes one of our m...
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Change the name of Family... perhaps

I have been a spotify user for quite a while and got fed up of sharing the app with my kids and wife. My kids, although teenagers do not use social media or email but do like music and as a family we discuss and share music all the time. Sounds like ...

  • Casual Listener
  • I have been a spotify user for quite a while and got fed up of sharing the app with my kids and wife. My kids, although teenagers do not use social media or email but do like music and as a family w...
  • 313 Views
  • 0 replies
  • 0 likes
  • Familiy Account
  • 313 Views
  • 0 replies
  • 0 likes

Estoy en plan familiar. Me fui a vivir a otro pais y dejo de funcionar

Hola. Junto a mi familia estoy en un plan familiar. Me fuia vivir a otro pais (Brasil) Y ahora con las nuevas normativas fui excuido del plan familiar por no estar en el pais. Internet ys sus plataformas son globales, menos Spotify es eso ?

  • Newbie
  • Hola.  Junto a mi familia estoy en un plan familiar. Me fuia vivir a otro pais (Brasil) Y ahora con las nuevas normativas fui excuido del plan familiar por no estar en el pais.  Internet ...
  • 1388 Views
  • 0 replies
  • 0 likes
  • otro pais
    plano familia
  • 1388 Views
  • 0 replies
  • 0 likes

Family premium

請問這樣該怎麼辦~

  • Newbie
  • 請問這樣該怎麼辦~😭
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Yuli rizo

Donde checo cuál es mi dirección para que conocida con la de mi familia, cuando hice mi cuenta nunca me pidió una dirección hace un mes estaba bien pero se llegó el pago y a todos mis agregados les dice que no coincide la dirección

  • Newbie
  • Donde checo cuál es mi dirección para que conocida con la de mi familia, cuando hice mi cuenta nunca me pidió una dirección hace un mes estaba bien pero se llegó el pago y a todos mis agregados les d...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Family issue in spotify

Hi! I'm actually paying Spotify premiu family subscription and I've realised today that, although I've payed this month (as I usually do every month) I'm not a member of the family plan anymore while the rest of my family is.Can someone help me with ...

  • Casual Listener
  • Hi! I'm actually paying Spotify premiu family subscription and I've realised today that, although I've payed this month (as I usually do every month) I'm not a member of the family plan anymore w...
  • osornios
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Premium doesnt work

Hey,i just paid my mont premium and it sats that i'm not and premium doenst work? When will it work?

  • Casual Listener
  • Hey,i just paid my mont premium and it sats that i'm not and premium doenst work? When will it work?
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Add a member who has a previous account registered in another Country

I live in Italy and I have Spotify Family. I want to add my son that lives with me and previously had an account Spotify in Spain without loosing his playlisyts.Ho un account Spotify family vorrei aggiungere mio figlio che vive con me in Italia. Prim...

  • Casual Listener
  • I live in Italy and I have Spotify Family. I want to add my son that lives with me and previously had an account Spotify in Spain without loosing his playlisyts. Ho un account Spotify family v...
  • Hubo
  • Community Legend
  • 261 Views
  • 4 replies
  • 0 likes
  • 261 Views
  • 4 replies
  • 0 likes

Family account

Nachdem ich ein Family Account abgeschlossen habe, habe ich meine Familie eingeladen. Alles hat eine Woche prima funktioniert und jetzt haben die Mitglieder keinen Zugriff mehr. Was ist da los?

  • Newbie
  • Nachdem ich ein Family Account abgeschlossen habe, habe ich meine Familie eingeladen. Alles hat eine Woche prima funktioniert und jetzt haben die Mitglieder keinen Zugriff mehr. Was ist da los?
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Lost my premium subscription

Hi, today when I opend my spotfiy I noticed that my premium subscription is gone. I don't know why. I asked the family member who invited me and she said that I'm still in the list of family members that are using the family premium. Help me solve th...

  • Newbie
  • Hi, today when I opend my spotfiy I noticed that my premium subscription is gone. I don't know why. I asked the family member who invited me and she said that I'm still in the list of family m...
  • Hubo
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Account problems between app and web

Hi, on browser version my account shows Premium Family and it's correct.On my Android app it shows free account with 7 days Premium Trial.How can I fix it and have my Family Premium on my smartphone?Thanks a lot.

  • Casual Listener
  • Hi, on browser version my account shows Premium Family and it's correct. On my Android app it shows free account with 7 days Premium Trial. How can I fix it and have my Family Premium on my s...
  • May2017
  • Casual Listener
  • 421 Views
  • 8 replies
  • 0 likes
  • 421 Views
  • 8 replies
  • 0 likes