Family member accounts got deactivated!!!

[sh1n3]

Spotify, what is happening??!!! All the accounts linked to my Family account have been deactivated! Please solve this!

[Melody · Accepted solution]

Hi @sh1n3,

Thanks for coming to the Spotify Community.

If your members have been removed from your plan, we'd recommend double-checking to see if you've received any emails about this. This may help to provide some more info on what's happened. 

If not, and you're unable to re-invite them, we'd recommend reaching out to Support 🙂

They'll be the best folks to take a closer look backstage, don't worry.

You can reach them one of these ways:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Let us know how you get on.

Many thanks,

/M

[sh1n3]

Thanks Melody!