Family member can't be added

[user-removed]

Every time my family member clicks on the link in their email to join, the page is redirected into my account and taken to a payment page. Its as if Spotify want to kepp making me pay them!

Plan

Family

Country

UK

Device

Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Brunelicia]

Hey @user-removed ,

Welcome to the Community. 

I recommend you to make sure your family members are logged into their individual accounts, if the button to join the plan isn't working, try to manually copy and paste the link. Also, the invitation should be sent to their own emails addresses that correspond to their Spotify Accounts.

If they're getting any specific error, please share a screenshot with me! (Make sure to hide any sensitive information)

Let me know how it goes 🙂

[jessicalharris]

My family member was getting Error 102 even with the same address entered in the boxes. So we kept trying and she even tried to start a family plan for me to join, now we can't even get to the page we were on initially. Please help us merge our accounts to one famiy account!