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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I signed up for the family plan with the offer of a free google home Mini. Sounded great. That was until there was a problem redeeming the Google home Mini. For some reason my order with Google was cancelled. That's ok. Mistakes happen. So off I go a...
I have a problem with my spotify premium. I switch by a family to another (just becuse i moved in), but spotify send me an email that says "It was not possible to confirm your address, so we set your account in spotify free". What can i do?
See subject... I've tried over and over again to decouple my login from a family member's Echo Dot, to "Forget this device." It keeps appearing and then either my music stops playing and switches to her Echo Dot, or her music cuts into whatever I'm l...
Hello,I am about to create a family account for my housemates and I. I will be the main subscriber (paying the invoice) and my question is the following: is it possible at some point to change the person in charge of paying the invoice (the main resp...
So my family recently got an Amazon Alexa. So I invited them to my family plan, but not before at first linking me to it. Couldnt listen to my own music, so repaired it to their Spotify. Was working right for (very) small amount of time. Alexa then u...
PlanFree/PremiumCountryPortugalOperating SystemWindows 10 My Question Hi, I upgraded to the premium family and everything was working well in terms of invites. However, even though I'm the owner, after logging out and then logging in, my account now ...
2 miembros de la familia que tienen spotify premium no pueden aceptar la invitacion al plan familiar.PlanFree/Premium
Hi,I want to complete the family abo for my mum. My dad is already in it, worked perfect. But my mother cant join, "you can join the premium family, pls consult the faq". I even created a new account for her, same problem there. She has a Samsung gal...
PlanPremiumCountry DeviceIphonesOperating SystemIOS My Question or IssueWe have 4 family members on this account who want to listen to their own music in their own rooms at the same time through their own chosen external speakers. When one is using t...
I've upgraded by Premium Spotify account to a family subscription and sent an invite from that account to my mum who clicked that link and followed the prompts to create her own Spotify account. After logging in with that new account and trying it on...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows Sad I cannot access or shuffle song list on the app anymore. That was my favorite Spotify feature and now it's gone. I tri...
PlanFree -> PremiumCountryEstoniaDeviceSamsung A7.Operating SystemAndroid My Question or IssueLast month I visited Belgium, and when I got back home, I had an email saying that i got kicked for not having the same adress. My family sent the invitatio...
PlanPremium FamilyCountrySweden My Question or IssueWe have a Premium Family plan. One of our children will live abroad as an exchange student for 10 months. Can he be part of the plan when he lives abroad or does he have to be disconnected from the ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
My Question or IssueI have a new credit card, but nowhere to enter the information. I am a member of a Family subscription, and I my former credit card details were registered under another family member. So how can I become the paying member in orde...
Hello, I was part of a family program but I moved and want to create my own family program. Therefore, I asked to be removed from the previous one and upgraded my account with famly suscription yesterday and sent two invitation. When invited poeple a...
PlanFree -> Family PremiumCountryGermanyDevice(Xiaomi Mi 9, my Laptop and Huawei P30)Operating System(Windows 10,etc.) My Question or IssueDear Spotify SupportMe and my family started a family premium account weeks ago. A few days ago me and my famil...
PlanFamily PremiumCountryAustralia My Question or IssueI was the host of a Spotify family with some friends for well over a year. Recently my actualy family all got Spotify and so started a Spotify family. Everyone was able to join the Spotify family...
Every time my family member clicks on the link in their email to join, the page is redirected into my account and taken to a payment page. Its as if Spotify want to kepp making me pay them!PlanFamilyCountryUKDeviceMacbook Pro late 2016)Operating Syst...
PlanPremiumCountryGermanyDevice(Samsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueTill yesterday I could use my family account, but since yesterday I'm not able to log in. Everytime I get the invitation email and I type in my address I...