Family premium not recognised

[TonyAckland]

Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds etc.  Any ideas what to do? I have reinstalled the app, logged in and out several times.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

I'm not glad to hear that you are having trouble. May I ask you to confirm that the account you subscribed to and the one you are logging in to are the same? When you successfully enter a Family account, your subscription manager will see this from over here. Please make sure that you are using that username that's on there. If its a ten digit number, use the log in with facebook tab.

If you managed to find the account, or if you are having troubles finding the right account, please come back to me and we can look into some further troubleshooting. Best of luck, Leo

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[Stinostijn]

I have the same problem. I'm 100% sure i'm using the same account, but it is still on free spotify with all the ads and stuff. The owner of the family pack says im part of the family in his overview. What to do?

[Derba1000]

same problem. so frustrating

[TonyAckland]

When I log in using my email address (as per that which my daughter invited me with) it connects ok with Facebook but shows me as on trial status.  The web page per your link shows me as in Family, but the app wont recognise it through that login.  If i login using the weird 30? digit username it shows as premium, but wont connect to facebook as it says that facebook name is already in use with another spotify account ...

[LeoRager]

This regards basically everyone here except @TonyAckland.

Hello everyone, 

Thanks for the replies, I'm sorry to hear that this appears to be happening for more of you.

Just so I can be sure it wasn't a temporary delay, does logging out/in again help?
If not, can you try one more reinstall?

If you're still not showing as part of the plan, let me know and I'll point you in the right direction. 

Hope this helps!

Leo

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
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[LeoRager]

Regarding @TonyAckland,

Hi!

You should try contacting SpotifyCares through either of these:

• Through this link.
• Through Facebook: SpotifyCares
• Or lastly through Twitter @SpotifyCares

Tell them what's going on and your username and they'll solve it! 🙂
Cheers!

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify

[birdie_]

Hi,

same here!

i have/had a PREMIUM TRIAL to check out Spotify

now short before the end of the Trial, my daughter converted her PREMIUM to FAMILY and invited me.

I have accepted the invitation and when logging in here on the Website, it shows correctly that I am member of a FAMILY and have PREMIUM.

anyhow, the App on all devices still show as PREMIUM TRIAL!

log on/ off even trying Log off from all devices did not help a bit...

onny daughter‘s device the app still shows PREMIUM, but not sure if that should change to anything else.

please help!

[LeoRager]

Hey! Welcome to the Spotify Community 🙂

Just wait a bit. Since you're still on premium trial, in order that you don't loose any days of premium your subscription will convert, when your Trial ends. 

Hope this helps,

Leo

If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder
Leo | Rock Star | Rock Star Program
Follow me on Spotify

[mairahAB]

Hi! Di yours change in the end?