Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
al llenar el formulario completo los datos de tarjeta de credito bien e introduzco el codigo postal entregado por correos de chile (www.correos.cl) y me indica que el codigo postal no es valido, que puedo hacer.?
I saw that other countries have this type of discount and I'm wondering if it will be avaible in my country too.
Estoy dentro de un Plan Familiar Premium pero al renovarla en mi cuenta me equivoque de dirección y se invalidó, el problema es que ahora si me mandan solicitud y escribo los datos correctos ya no me deja unirme al Plan Familliar
Boa tarde caros colegas! Após adquirir a assinatura do Spotify Premium e baixar o aplicativo, me deparo com a seguinte mensagem quando clico para verificar as informações da minha conta: "Não é possível adquirir o Spotify Premium neste aplicativo". U...
Merhaba! Bugün(02.04.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekildi. Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edilmedi mi? Edilmediyse hesabımdan neden para çekildi? Umarım geri dönüt alabilirim! Bu maili...
Hello - I've looked at my Premium/Family settings twice now in the past few months and have noticed there are names I don't recognize that are apparently using my membership. I changed my password then and have done it again today (after removing the...
This plan, it is me and other 5 members (6) or me and other 4 members (5)?
Pessoal, mesmo minha esposa morando junto comigo, o spotify cancelou seu plano familia porque disse que não confirmou o endereço. Reenviei o convite familia para ela e agora ela não consegue nem mais fazer cadastro com o email dela. Por favor me ajud...
I would like to share my playlists with my daughter and invited her via premium family subcription upgrade. Can she see my playlists or what are options to enable her to see my playlists?
Hello, My family is thinking about purchasing family plan but have a question. I am essentially forced to live on campus for a portion of the year. Other times i am not home for lengths of time not of my choosing because of an internship through scho...
Como saber a quantidade de músicas baixadas no Spotify??
Meu irmão fez assinatura do family premium, porém ninguém da família pra quem ele mandou o convite está conseguindo entrar e ativar o Premium, não abre a página para confirmar o código e nem o endereço só fica carregando, a conta dele já está funcion...
La intentar unirme a un plan familiar me sale error, de que estuve en otros dos planes en los últimos 12 meses. En uno dure solo 2 meses y en el otro solo 15 días. Por que expiraron. Cuanto tiempo debe pasar para unirme a otro plan familiar?
I am not able to include my brother on my family account. I send him the invitation, he gets it, but when completing, it says it cannot be done.How to proceed?thanks in advance
Preciso que façam uma nova tentativa de cobrança no meu cartão pois a primeira não funcionou mas já falei com meu
We are trying to add our kids to our family plan account. They are receiving the invitiation email, and when we follow the link for "accept invitation" it takes us to the login page. However, we are not seeing any place to create a password and can't...
Hi, Ive accepted the email invite sent to me, and my daughter says that I'm showing as accepted & part of the family subscription, but my account still shows me as on the free trial, with adds etc. Any ideas what to do? I have reinstalled the app, lo...
2 gün önce spotify öğrenci indiriminden yararlanmak ders programımı gönderdim.Kart bilgilerimi girdiğim için de ödeme alındı. Bugün öğrenci olduğum doğrulandı fakat hala premium üyesi değilim ve ödeme sorunu gösteriyor. Lütfen ya para iadesi ya da pr...
Ola, fui cliente Spotify por anos e nunca tive nenhuma promoção. Gostaria de pedir a vocês liberação por 3 meses de cortesia da minha conta familiar, como me foi prometido anteriormente.
Hello, I'm in premium family but it has stopped working. Manager sent me a new invitation and there is a mistake. "You are unable to join this family plan". Please help me.