Family premium

[FACSteacher]

My fiance signed up for the premium family plan and sent me an invite.  I accepted it and went through the process of putting it on my phone (an android) However, it still says that I have the regular free account.  I have logged out and back in again, uninstalled it from my phone and reinstalled...still doesn't work. Suggestions?

[OneByBoo]

Hi there @FACSteacher,

thanks for reaching out !

Please start by using this support page to locate all the active accounts listed with your details.

This would be to eliminate the option of a second account.

Let me know what you find 🙂