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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164794 Views
  • 32 replies
  • 9 likes
  • 164794 Views
  • 32 replies
  • 9 likes

Superuser Contribution I just upgraded from a premium to family premium. How do I invite members to my family subscription

Plan: FamilyFree/Premium: PremiumCountry: India Device: Samsang Galaxy Note 10, I've tried to open the website on incognito page as well My Question or IssueMy current premium plan is set to expire in October '20. But I went ahead and upgraded to Pre...

  • Visitor
  • Plan: Family Free/Premium: Premium Country: India    Device: Samsang Galaxy Note 10, I've tried to open the website on incognito page as well   My Question or Issue My c...
  • Mario
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem country change even when bank account and country changed

Hi, I moved from NL to FR. In FR I subscribed to Familiy Premium. My wife wanted to connect but could not do that because of the country issues - although the same home address was entered. I noticed that she had FR in her profile and I still had NL....

  • Casual Listener
  • ...ddress and bank account is in FR. Because of that my wife can't connect.   Please help, as this way a Family Premium subscription is useless.   Regards, Michel  
  • Elena
  • Moderator
  • 404 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 404 Views
  • 3 replies
  • 1 likes

Spotify Family

I have a Premium Account and submitted an Family Account with the same account settings. Do I need to terminate my Premium Account?

  • Visitor
  • I have a Premium Account and submitted an Family Account with the same account settings. Do I need to terminate my Premium Account?
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Abo password lost

Hi everybody, my mom forgot her password for her Spotify Login. Since we have a family subscription and I am the "big boss", we don't know how she can request a new password. We tried everything on her phone and on the web, but she doesn't get any ma...

  • Visitor
  • Hi everybody,   my mom forgot her password for her Spotify Login. Since we have a family subscription and I am the "big boss", we don't know how she can request a new password. We tried e...
  • Petya
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 588 Views
  • 1 replies
  • 0 likes

How do family members use multiple devices?

As I understand it any family member registered to the premium account will be able to access spotify on any device using their login. so my son has his mobile, ipad, xbox, tv which can all play Spotify. I sent his invite over WhatsApp which he picke...

  • Visitor
  • As I understand it any family member registered to the premium account will be able to access spotify on any device using their login.   so my son has his mobile, ipad, xbox, tv which can a...
  • Billy-J
  • Spotify Star
  • 506 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 506 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't access family plan

PlanFamily - PremiumCountrySwedenDeviceGoogle Chrome, Edge, Firefox usual and incognito modeOperating SystemWindows 10 x64 1909 My Question or IssueToday when I need it the most I can't access the family account after signing in. I can open all the o...

  • Visitor
  •   Plan Family - Premium Country Sweden Device Google Chrome, Edge, Firefox usual and incognito mode Operating System Windows 10 x64 1909   My Question or Issue Today when I n...
  • user-removed
  • Not applicable
  • 420 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 420 Views
  • 3 replies
  • 0 likes

Family premium

My fiance signed up for the premium family plan and sent me an invite. I accepted it and went through the process of putting it on my phone (an android) However, it still says that I have the regular free account. I have logged out and back in again,...

  • Visitor
  • My fiance signed up for the premium family plan and sent me an invite.  I accepted it and went through the process of putting it on my phone (an android) However, it still says that I have the r...
  • OneByBoo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 1 replies
  • 0 likes

Underage Users???

Plan Premium FamilyCountryUS DeviceiPhone Operating SystemiOS My Question or Issue I just switched my family plan from Apple Music to Spotify because I preferred Spotify's playlists. Are you telling me I can't add Spotify to my 7 year olds device??? ...

  • Newbie
  • Plan  Premium Family Country US   Device iPhone  Operating System iOS   My Question or Issue   I just switched my family plan from Apple Music to Spotify b...
  • OneByBoo
  • Roadie
  • 877 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 877 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join family plan it says I'm in a different Country

PlanFree wants to join premium familiyCountry: Honduras Device(iPhone 11pro, Macbook Pro 2015) I've looked up for solutions everywhere but nothing works. It says I'm in a different country than my family's and we live in the same house, my country se...

  • Casual Listener
  • ...ifferent country than my family's and we live in the same house, my country setting is correct, and I ALREADY tried the incognito window, cleaning cache and cookies solution posted before, nothing works....
  • Xenia
  • Moderator
  • 1321 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1321 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching family plans

I am currently on my brother’s premium family plan but would like to start my own separate family plan. How do I do this?? Also, will my current playlists be affected when I switch?

  • Newbie
  • I am currently on my brother’s premium family plan but would like to start my own separate family plan. How do I do this??  Also, will my current playlists be affected when I switch?
  • Ivan
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pembayaran gagal

Masalah saya adalah saya mau memperbarui pembayaran tapi selalu gagal, ini baru terjadi saat ini. saya memasukan CC dan VCN saya selalu ditolak. saya sudah menghubungi bank BNI selalu pemilik VCN dan tidak ada kendala. adakah kendala di spotify indon...

  • Casual Listener
  • Masalah saya adalah saya mau memperbarui pembayaran tapi selalu gagal, ini baru terjadi saat ini. saya memasukan CC dan VCN saya selalu ditolak. saya sudah menghubungi bank BNI selalu pemilik VCN dan...
  • Xenia
  • Moderator
  • 5090 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 5090 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan members not on family mix

PlanPremiumCountryUKDevice-Operating System- My Question or IssueHi, for some reason only one of the members of my family plan is appearing on our family mix, none of us have left the mix and I don't have the option to leave or join just to manage th...

  • Newbie
  • Plan Premium Country UK Device - Operating System -   My Question or Issue Hi, for some reason only one of the members of my family plan is appearing on our family mix, none of us h...
  • Elena
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution can I keep my songs after changing account?

I currently have a premium student account, and my family is planning to get a family premium account. The thing is, they're getting the plan that comes with the free 3 months, and since it doesn't apply to an account that already has had premium bef...

  • Visitor
  • I currently have a premium student account, and my family is planning to get a family premium account.   The thing is, they're getting the plan that comes with the free 3 months, and since i...
  • Ivan
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just one member has Premium

PlanFree/PremiumCountrySwitzerland Device(Oneplus 8, Nokia)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI upgraded to premium family and invited my wife, and she is listed in my abo as a member but she only has a free a...

  • Visitor
  • Plan Free/Premium Country Switzerland   Device (Oneplus 8, Nokia) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I upgraded to premium family...
  • Elena
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! family plan

PlanFreeCountryUSADeviceiPhone 7Operating System(iOS 12 My Question or Issuebasically the title. we’re moving in a couple days but i want to buy the family plan for the trip. i’ve heard accounts get blocked from using a bad address or something? so i...

  • Casual Listener
  • Plan Free Country USA Device iPhone 7 Operating System (iOS 12   My Question or Issue basically the title. we’re moving in a couple days but i want to buy the family plan for the trip....
  • stanateez
  • Casual Listener
  • 735 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 735 Views
  • 2 replies
  • 0 likes

Superuser Contribution Creating a famly account while outside the home country.

Hi there, Due to Covid-19 I am outside my 'home country', not sure when I will be able to return.I have a Premium Family plan and I want set an account for my daughter. Can this be done while we are away. My daughter is also with me. Thanks!

  • Casual Listener
  • Hi there,   Due to Covid-19 I am outside my 'home country', not sure when I will be able to return. I have a Premium Family plan and I want set an account for my daughter. Can this be done w...
  • Elena
  • Moderator
  • 1406 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1406 Views
  • 3 replies
  • 0 likes

Superuser Contribution I made family plan and my mom is still getting charged for premium. I want this fixed

I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help from Spotify since we can’t contact by phone so this is ...

  • Casual Listener
  • I made a family Spotify plan with my sister and mom so I get charged 14.99 per month, my mom is still getting charged monthly for Spotify premium. I want reimbursement but it’s hard to get help f...
  • Petya
  • Community Legend
  • 2847 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2847 Views
  • 4 replies
  • 0 likes

multiple accounts for same person with a family plan

I have a premium/family plan account and I would like to add my home as an account holder. The entire family uses our Alexa in the kitchen and that device is set to my account. This is a problem when I am not home but rather in the car listening to m...

  • Visitor
  • I have a premium/family plan account and I would like to add my home as an account holder. The entire family uses our Alexa in the kitchen and that device is set to my account. This is a problem w...
  • Maxim
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Logon on New Phone

Hello. Hope someone can Help. I have a premium family membership through my wife. I got a new Iphone the other day but cant log into the premium/family account on it. When I look at my old phone the users name is a long alphanumeric name that goes of...

  • Casual Listener
  • Hello. Hope someone can Help.  I have a premium family membership through my wife.  I got a new Iphone the other day but cant log into the premium/family account on it. When I look at m...
  • dsutlieff
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 439 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium for family misuse

What to do after carelessly breaking the terms and conditions? A few years ago me and my friends wanted to have Spotify Premium for as cheap as possible and didn't think twice about any terms or conditions for it. Just recently my conscience woke up ...

  • Casual Listener
  • ...erms or conditions for it. Just recently my conscience woke up so I looked up what is required of the family subscription. 1. we are not family with my friends and 2. we don't live in the same address. A...
  • Jesusftw
  • Casual Listener
  • 1520 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1520 Views
  • 2 replies
  • 0 likes