Google Maps Dropdown for Adding Address to Family Premium Not Working

[samteeoh]

Plan

Premium Family

Philippines

Device

Macbook Air M1

Operating System

Ventura OS

My Question or Issue

For some odd reason, my automatic payment didn't go through and my Family Subscription was cancelled. I renewed and now I had to input an address to add my family members. To input the address, you have to select it from the Google Maps dropdown. For some reason, my home address I input doesn't show up so I tried the address to my condo, nothing too. I tried adding the main street, it said the address was too general but that was the closest thing that popped up. Basically, the Google Maps dropdown doesn't work so I cannot add my address. How do I fix this? I am not on VPN and my Location Services are turned on.

[Dessi]

Hi there @samteeoh,

Thanks for reaching out and welcome to the Spotify Community!

If you haven't already, I'd recommend the following to see if it'd help with adding the address:

• Try using a different browser or an incognito window
• Clear your browser's cache
• Use a different device, if available

Also, have you tried entering the entire address and then clicking on Find instead of waiting for it to autocomplete? Another thing you can try is using a Google Maps Plus Code. You can enter your full address there and Google will turn it into a code, which you can use on your Family account page. Just keep in mind that the code replaces your street name, so you should still add your city/country after it, for example H1V7+Y3 *your city* *your country*.

Let us know how it goes.