Help for being added to family account

[Steveharing]

"My Brother signed me as a family member and I was sent a link with code:I accepted invitation and there was no place to enter code.  Spotify made me create an individual account but then no place to put invite code. Now I am stuck in a " free" account and not on the family premium account with my family!? This is awfully frustrating. Thank you. 

[MonicaM_Bogota]

Hi, @Steveharing!

Welcome to the Spotify Community.

Could you try clearing your browser's cache/cookies, refreshing it and accept the invitation you received again? Also, using an incognito window or a different browser/device would worth a shot.

Let us know how it goes. 

[Steveharing]

Thanks everyone! The solution was my brother sending me another invite and I had to do it on a regular computer, not my phone. It worked so problem solved. Thanks again!

[Melody]

Hi there, @Steveharing!

We're happy to hear you're up and running now.

If you have any other questions in the future, we'll be...

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Many thanks 🙂

/M