Hola, quiero comprar dos cuentas adicionales en mi plan familiar y no puedo

[marcchiat0_]

Despues de pagar mi plan me di cuenta que spotify familiar ya no es para 6 personas, sino para 4 y en los detalles me salía que podía comprar has 2 cuentas adicionales más, entonces yo quise hacerlo pero no me deja

[Ivelina]

Hey there @marcchiat0_,

Thanks for reaching out via the Community and we hope you don't mind a response in English since this is the official language of the forum. 

Could you share as many details as possible about what happens when you attempt to purchase additional accounts for the plan? Do you see any error messages for example?

One thing to keep in mind is that in order to be able to purchase additional accounts, you have to already have 4 Family members invited and you have to have a recurring payment method registered for your subscription.  

Additionally, let us know in case you've tried any troubleshooting steps so far such as testing on another device for example.

We'll be on the lookout for your response 🙂