Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

How can I change family plan without charge me twice?

How can I change family plan without charge me twice?

I want to join the Family plan but my premium account haven't end yet. May I know how can I change plan without charging tiwce? I want to end my premium account immediately and join the family plan. My next payment is start at 17 Sept 2017.  Can you help me to cancel it now?

Reply
5 Replies

Hey @adarawls,

 

Unfortunately not, there's no way to switch from Premium to Premium for Family without being charged for Premium for Family on the same day.

 

The good news is that all remaining Premium time will be converted into Premium for Family time.

 

https://spotify.com/family

 

Let me know if you have any other questions.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Maxim,

 

I don't understand on "The good news is that all remaining Premium time will be converted into Premium for Family time."

Do you mean that my remaining premium time will contribute to my new family plan if I start today?

Or can I cancel my premium account now, and get refund on the remaining day cost?

Thank you so much for your help!

Yep, that's right, but not all of the remaining Premium time will be added to Premium for Family time because of the price difference. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks Maxim!

Can I cut down my premium acc now? and get a refund for the remaining days? Thanks again!

I don't think that it's possible to do that, sorry.

 

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts