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How do i add some1 to my family plan if they cant change their location

How do i add some1 to my family plan if they cant change their location

I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I dont want to either) but i wanted to add my family members and even if the address they put is right it says they cant join because theyre not in the same country.
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1 Reply

Hey there,

 

Thanks for reaching out.

 

Keep in mind that the country of your payment method, the country of residence and the country setting of your Spotify account must all match, in order for a Premium Family plan to function properly.

 

In this case, you would need to cancel your current Premium Family subscription and wait until your account reverts to Spotify Free. You can then update your account's country setting to the country you're currently in.


Once all of that's been done, you can subscribe to Premium Family again at https://spotify.com/family 🙂 You'll then be able to invite your family member's accounts to your plan.

 

I hope this helps!

MaximSpotify Star
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