Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I am unable to join the family membership because I can't change my country

I am unable to join the family membership because I can't change my country

I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I cannot change my location.
Please help
Reply
1 Reply

Hey there,

 

Thanks for posting in the Community.

 

The country settings can be changed only if you're in the country you want to switch to. Your account shouldn't have an active subscription as well. Once you go back to your home country, you'll be able to do the switch.

 

Hope this clears things a bit,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts