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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167002 Views
  • 32 replies
  • 9 likes
  • 167002 Views
  • 32 replies
  • 9 likes

Superuser Contribution i paid for family member 2 times and my family plan doesn't work?

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

  • Visitor
  • my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
  • Alex
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify account from google home?

The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...

  • Newbie
  • ...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
  • Alex
  • Spotify Legend
  • 5738 Views
  • 1 replies
  • 0 likes
  • 5738 Views
  • 1 replies
  • 0 likes

Merch advertisement while using a premium account. This is not okay

When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising

  • Newbie
  • When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
  • 192 Views
  • 0 replies
  • 2 likes
  • 192 Views
  • 0 replies
  • 2 likes

Wrong country after using a non italian payment card

PlanPremium FamilyCountryItaly My Question or IssueHello,Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my son lives in the UK, he pay for it using his British card.Even if we put ...

  • Visitor
  • Plan Premium Family Country Italy   My Question or Issue Hello, Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my s...
  • Luan
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Changed adres familyplan

I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have searched but cant Find any answers.PlanFree/PremiumCountry ...

  • Newbie
  •  I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have se...
  • Jose_M
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Family Manager

I pay for a premium family account. I am listed as a member but not the manager. There is someone else on the account (no name, just an account ID) who is listed as the manager. How do I wrestle control of being the house manager so I can actually us...

  • Visitor
  • I pay for a premium family account.  I am listed as a member but not the manager.  There is someone else on the account (no name, just an account ID) who is listed as the manager.  H...
  • Jose_M
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Duo plan issue

PlanFreeCountryUSADeviceiPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy sister invited me to her spotify duo plan, but the Spotify Duo plan won’t let me join it. When i tried to join it, i was told i can o...

  • Newbie
  • Plan Free Country USA Device iPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my sister invited me to her spotify duo plan, but the ...
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Premium Time

PlanFree/PremiumCountryGermany Operating System(iOS 16) My Question or IssueHello, when I buy my premium abo today an months will last till the 26. January. Is that right? Or start an abo everytime at the first of the months? Thank you!

  • Visitor
  •   Plan Free/Premium Country Germany  Operating System (iOS 16)   My Question or Issue Hello,  when I buy my premium abo today an months will last till the 26. January. I...
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

I Live in Portugal and My daughter lives in Barcelona. She can't log in the Family Plan. please help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family not working anymore

Planfamily PremiumCountrygermany DeviceiPhones Operating Systemios My Question or IssueFamily stopped working properly. If one account listens to music, the other account stops and vice versa. We’re definitely signed in with our own separate accounts...

  • Regular
  •   Plan family Premium Country germany   Device iPhones  Operating System ios   My Question or Issue Family stopped working properly. If one account listens to music, t...
  • MihailY
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium plan doesn’t let me use premium. it says the payment failed.

family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues. i don’t know what to do

  • Casual Listener
  • family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues....
  • AlejaR
  • Moderator
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can not share my family plan

I bought a family plan.I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.We tried logging in on our smartphones and on our laptops while triple checki...

  • Casual Listener
  • I bought a family plan. I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address. We tried logging in o...
  • Azer19
  • Casual Listener
  • 1838 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1838 Views
  • 10 replies
  • 0 likes

Existing spotify accounts

I am looking to upgrade to the family spotify premium package. All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium. Do they use thier currwmt account or do they have to create new ones...

  • Newbie
  • I am looking to upgrade to the family spotify premium package.  All the family members that i want to invite live me and have the spotify free and 1 of them already have the premium.  Do t...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 403 Views
  • 1 replies
  • 0 likes

change from premium to family account?

Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?

  • Visitor
  • Per title, doesn't seem to be an easy option to "upgrade" my account from premium to family, am I missing an obvious option?
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacked

Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money back I'll completely cancel my account this is totally...

  • Visitor
  • Someone hacked into my Spotify account and upgraded it to a family premium account and I was overcharged and I need my money back I just wanted a basic one person account. If I don't get my money b...
  • fantomas1
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ridiculous DUO PLAN not accepting the same address

This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and tried connecting the accounts via the same browser...

  • Visitor
  • This is so so so frustrating - I have bought the DUO PLAN and my wife is inputting precisely the same address but it's not accepting. I tried connecting here while being on the same wifi network, and...
  • Joan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo whilst traveling

I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a limit on how long I can be away for?

  • Visitor
  • I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK.  Will the plan work when I am away for is there a l...
  • Not applicable
  • 325 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 2 replies
  • 0 likes