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I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Solved!

I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Hi!

I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee from my account (autogiro in Sweden) - one month after I joined Family? 

What to do? I would like my money back please. 

BR, Karen, Sweden

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Marked as solution

Hey @KL830301

 

No worries! You can see Spotify's refund policy here:

 

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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3 Replies
Marked as solution

Hey @KL830301

 

No worries! You can see Spotify's refund policy here:

 

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you so much! 🙂

You're welcome!

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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