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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172949 Views
  • 32 replies
  • 9 likes
  • 172949 Views
  • 32 replies
  • 9 likes

Superuser Contribution Re: Family subscription problem

Tengo un problema parecido mis familiares no pueden ingresar al plan familiar que me suscribi, ellos ingresaron la misma dirección pero ninguno fue aceptado

  • Newbie
  • Tengo un problema parecido mis familiares no pueden ingresar al plan familiar que me suscribi, ellos ingresaron la misma dirección pero ninguno fue aceptado 
  • Chris
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me eliminaron del Plan Familiar Premium

Recibí una invitación al plan familiar, al cual sólo tuve acceso un mes para posteriormente ser eliminada repentinamente, el administrador del plan no me eliminó ni nada por el estilo, por lo que me volvió a enviar la invitación para unirme de nuevo,...

  • Newbie
  • Recibí una invitación al plan familiar, al cual sólo tuve acceso un mes para posteriormente ser eliminada repentinamente, el administrador del plan no me eliminó ni nada por el estilo, por lo qu...
  • Chris
  • Spotify
  • 6635 Views
  • 6 replies
  • 1 likes
  • 6635 Views
  • 6 replies
  • 1 likes

Solved!! I have premium and joined our family premium but Spotify have still withdrawn money from my account?

Hi!I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee from my account (autogiro in Sweden) - one month after...

  • Casual Listener
  • Hi! I have hade Premium for years and my husband got Family Premium for two months ago. I was invited and joined our Family account. But now I found out that Spotify have withdrawn the premium fee f...
  • MattSuda
  • Spotify Star
  • 810 Views
  • 3 replies
  • 0 likes
  • Account
    Payment Problems
  • 810 Views
  • 3 replies
  • 0 likes

Premium for family

So we bougt a premium family pack. Eventough my borther's and father's membership has updated and they are using premium account, my membership hasnt been updated and my account seen as a free account. This is the second month of our subscribtion and...

  • Newbie
  • So we bougt a premium family pack. Eventough my borther's and father's membership has updated and they are using premium account, my membership hasnt been updated and my account seen as a free a...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Problema no plano família

Boa tarde!Eu e meu marido estamos com problema na conta família do spotify. Não consigo adiciona-lo, diz que o endereço não confere. Tô quase mandando minha certidão de casamento pra vocês pra ver se libera. Tem um tempãoooo que estamos tentando.

  • Newbie
  • Boa tarde! Eu e meu marido estamos com problema na conta família do spotify. Não consigo adiciona-lo, diz que o endereço não confere. Tô quase mandando minha certidão de casamento pra vocês pra ver ...
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Não consigo entrar no plano familiar

Boa tarde, ao aceitar o convite do plano familiar, diz que eu não posso fazer parte e me encaminha pra central de ajuda. Nesse mês de abril eu estava participando do plano dos meus pais e ontem começou a aparecer propagandas, fui entender o que tinha...

  • Newbie
  • Boa tarde,    ao aceitar o convite do plano familiar, diz que eu não posso fazer parte e me encaminha pra central de ajuda. Nesse mês de abril eu estava participando do plano dos meus pai...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Anmelden nach Einladung Familienmitglied funktioniert nicht.

Habe Familienmitglied eingeladen. Anmeldung dann fehlgeschlagen.Trotz löschen und nochmal senden funktioniert noch immer nicht.Wer kann bitte helfen? Gibt es eine Hotline?

  • Newbie
  • Habe Familienmitglied eingeladen. Anmeldung dann fehlgeschlagen. Trotz löschen und nochmal senden funktioniert noch immer nicht. Wer kann bitte helfen? Gibt es eine Hotline?  
  • grasdackl
  • Newbie
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

404 on family premium page

https://www.spotify.com/hk-en/family/gives 404.I want to join but can't. please fix.

  • Newbie
  • https://www.spotify.com/hk-en/family/ gives 404. I want to join but can't. please fix.
  • Nico
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify

Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago? Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify liberado! Muito obrigada!

  • Newbie
  • Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago?    Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify li...
  • HielFreitas
  • Casual Listener
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes

I can't get the 7 day premium trial

I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day trial . (I don't have a credit card)

  • Newbie
  • I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day tria...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 1 likes
  • 277 Views
  • 1 replies
  • 1 likes

CHANGE PAYMENT METHOD FOR SPOTIFY FAMILY

I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?

  • Newbie
  • I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Multiple users, multiple sonos speakers

Hiya, in our home we have a number of Sonos speakers all connected to Spotify. And we are more than one person. It regularly happens that my wife is listening to Spotify on the Sonos speaker in the living room while I want to listen to Spotify on the...

  • Regular
  • ...aughter wants to listen to Spotify on the Sonos speaker in her room.   My understanding is that the family plan allows each USER to have their own stream -- but I am more interested that e...
  • Keanu_C
  • Community Legend
  • 11284 Views
  • 6 replies
  • 0 likes
  • 11284 Views
  • 6 replies
  • 0 likes

I can´t accept invitation for Premium Family

I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?

  • Casual Listener
  • I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?     
  • Bittencourt
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Problemas no plano familiar

Bom dia, tenho um plano familiar há mais de um ano. Como moro em uma pensão há a troca das pessoas de onde moro. Fiz o registro das novas pessoas e logo apos que fiz o pagamento, deu erro e elas voltaram a ser spotify free.Os emails emails sao:*snip*...

  • Regular
  • Bom dia, tenho um plano familiar há mais de um ano. Como moro em uma pensão há a troca das pessoas de onde moro. Fiz o registro das novas pessoas e logo apos que fiz o pagamento, deu erro e elas volt...
  • Bittencourt
  • Spotify Star
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Trocar nome de usuário

Olá!Gostaria de alterar meu nome de usuário e o e-mail do meu cadastro.Quando fiz o cadastro, usei o nome do setor do meu trabalho mas agora quero desvincular.Faço login sempre via Facebook.Não localizei onde substituir.Obrigada

  • Newbie
  • Olá! Gostaria de alterar meu nome de usuário e o e-mail do meu cadastro. Quando fiz o cadastro, usei o nome do setor do meu trabalho mas agora quero desvincular. Faço login sempre via Facebook. N...
  • Bittencourt
  • Spotify Star
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

If I have a premium code why can't I join

I have a Family account. Spotify couldn't verify my address. My brother resent me the invite, but they woulnd't let me joing because they couldn't verify my address, even though when I click the invite and enter the address. And why make it so hard t...

  • Casual Listener
  • I have a Family account.     Spotify couldn't verify my address.  My brother resent me the invite, but they woulnd't let me joing because they couldn't verify my address, even t...
  • RossMark
  • Casual Listener
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Fui removido do meu plano familiar sem justificativas

Fui removido ontem a noite, sem mais nem menos, do plano familia em que fazia parte. Estou tentando voltar há muito tempo e so aparece a mensagem que não posso fazer parte desse plano, sem nenhuma explicação a mais. Quero soluções reais para o meu pr...

  • Newbie
  • Fui  removido ontem a noite, sem mais nem menos, do plano familia em que fazia parte. Estou tentando voltar há muito tempo e so aparece a mensagem que não posso fazer parte desse plano, sem nenh...
  • Bittencourt
  • Spotify Star
  • 3956 Views
  • 1 replies
  • 0 likes
  • 3956 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members disappeared out of account

I had to update my payment cc today and all the family members in my account disappeared! Where did they go? Its a total pain in the **bleep** to put them in, do I have to go through the process again or are they stored someplace?

  • Newbie
  • I had to update my payment cc today and all the family members in my account disappeared! Where did they go? Its a total pain in the **bleep** to put them in, do I have to go through the process a...
  • Chris
  • Spotify
  • 1455 Views
  • 3 replies
  • 3 likes
  • 1455 Views
  • 3 replies
  • 3 likes

Spotify Premium for Family and Hulu

I have a Spotify family premium account (14..99/mnth) and I have a Hulu Limited Commercial Account (7.99 /mnth). I had both of these before they were packaged toghether. Despite both of them being packaged now, I am being billed for both, how do I re...

  • Casual Listener
  • I have a Spotify family premium account (14..99/mnth) and I have a Hulu Limited Commercial Account (7.99 /mnth).  I had both of these before they were packaged toghether.   Despite both o...
  • 브라이언
  • Regular
  • 1857 Views
  • 2 replies
  • 0 likes
  • 1857 Views
  • 2 replies
  • 0 likes

Solved!! Plan familiar

Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me deja, pero sí a miembros que no estuvieron incluidos e...

  • Newbie
  • Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me dej...
  • Laiaf
  • Casual Listener
  • 5693 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 5693 Views
  • 30 replies
  • 3 likes