Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166960 Views
  • 32 replies
  • 9 likes
  • 166960 Views
  • 32 replies
  • 9 likes

Getting a member to join on family premium

I upgraded my spotiy to family premium and added my sons email. He received the invite, we pressed the accept invite button, he entered his information and recieved another email saying account confirmed. He never was given the opportunity to create ...

  • Casual Listener
  • I upgraded my spotiy to family premium and added my sons email. He received the invite, we pressed the accept invite button, he entered his information and recieved another email saying account c...
  • taradecker
  • Casual Listener
  • 851 Views
  • 4 replies
  • 0 likes
  • family premium help support
  • 851 Views
  • 4 replies
  • 0 likes

Spotify family problema account

Sono stato escluso da un gruppo di Spotify perché non ho provveduto in tempo alla verifica dell'account.Dopo però aver ricevuto l'email che il mio account era stato verificato, mi è stato detto che il titolare dell'account doveva aggiungermi al grupp...

  • Newbie
  • Sono stato escluso da un gruppo di Spotify perché non ho provveduto in tempo alla verifica dell'account. Dopo però aver ricevuto l'email che il mio account era stato verificato, mi è stato detto che...
  • Davide99G
  • Newbie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Israel family premium plan

Family premium plan not avaliablein israel,When will it be avaliable ?

  • Newbie
  • Family premium plan not avaliablein israel, When will it be avaliable ?
  • Maxim
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Nicht akzeptiert als Family Mitglied

Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine Frau mir eine Einladung geschickt, ich bin dann auf...

  • Newbie
  • Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine ...
  • Maxim
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Cant use family function

Hello,can anyone know how to use Family bcs I input wrong address in the first month ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls help me how to do ,tks.

  • Newbie
  • Hello,can anyone know how to use Family bcs I input wrong address in the first month  ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Change country

Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.

  • Newbie
  • Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.
  • Nico
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • country
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family problem

We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got invited again but the page said it can't be confirmed tha...

  • Casual Listener
  • We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got i...
  • MuratAgaoglu
  • Newbie
  • 4807 Views
  • 9 replies
  • 2 likes
  • 4807 Views
  • 9 replies
  • 2 likes

How does the Family Plan interact with an existing premium account?

I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family plan. Is there a way to rollover what I have already ...

  • Casual Listener
  • I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family p...
  • songassistant
  • Composer
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödediğim ücret provizyonda kaldı

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılm...

  • Newbie
  • Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çeki...
  • Julian
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo.Todo bien, pero llevo tantos años usando spotify que ni recuerdo exactamente l...

  • Newbie
  • Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo. Todo bien, pero llevo tan...
  • Julian
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Spotify Öğrenci Premium parayı aldı hesap hala free

5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilmiş ve hesabım hala free görünüyor. Bunu nasıl çözeb...

  • Newbie
  • 5 gün önce Spotify öğrenci indiriminden yararlanmak icin kart bilgilerimi girdim ve okulu secme sayfasına yönlendirildim. Okulum listede vardi, sectim ama hata verdi buna rağmen kartımdan para kesilm...
  • d2tnz6bq0adsrhz
  • Casual Listener
  • 819 Views
  • 2 replies
  • 0 likes
  • 819 Views
  • 2 replies
  • 0 likes

Adding family member to spotify family.

Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on my free account, it automatically logs me into her spo...

  • Newbie
  • Everytime my wife sends me an invite to join spotify family I click the link to accept the invite and it takes me to the login screen. When I click log in using Facebook, which is how I log in on m...
  • Luke
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Using Spotify Premium internationally?

Hi Everyone, I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel back and forth. Would they be able to use the account when they...

  • Newbie
  • Hi Everyone,   I'm considering getting a Spotify Premium Family account with my brother and sister who share the same permanent address, but are in school in a different country and travel b...
  • Luke
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Can't accept family invitation

My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same country. Can't change my country from PH to DE eithe...

  • Newbie
  • My account is from the Philippines. My boyfriend and I are living together in Germany, so I thought to get a family premium. He can't accept my invitation because apparently, we are not in the same c...
  • Luke
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

How to accept family plan invite

I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if there's no access to the email address?

  • Newbie
  • I sent out three invites for the family plan i just started but two of the accounts don't have acces to the email addresses their accounts are tied to. How do i get the to accept the invite if t...
  • Luke
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Addebito vecchio account Premium dopo upgrade a Premium for Family

Ciao a tutti,dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium anteriore. Nella gestione dell'account dalla pagina web mi vien...

  • Casual Listener
  • Ciao a tutti, dopo essere passati da Premium, che scadeva il 05/04/2108, a Premium for Family il 29/03/2018, oggi 05/04/2018 mi hanno addebitato 9,99 euro relativi all'abbonamento premium a...
  • imattolo
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Passare da Premium a Premium for Family

Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 euro sprecando i 9.99 euro del recente rinnovo oppure ...

  • Newbie
  • Ho attivo spotify premium da due anni e volevo passare a spotify for family. Spotify Premium mi si rinnova il 09/05/18 quindi il mese prossimo. Se passo a family oggi, 12/04/18, pago subito 14.99 e...
  • imattolo
  • Community Legend
  • 2206 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
  • 2206 Views
  • 1 replies
  • 0 likes

Changing to a family plan

How do convert 2 plans into a family plan

  • Newbie
  • How do convert 2 plans into a family plan
  • kejt_
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Premium for family

Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t working . How can ı do?

  • Newbie
  • Hey! I am using spotify free and my brother is using premium. He has invited me for premium for fam. I wrote right everything but still I havent join premium and any suggestion at help center isn’t w...
  • kejt_
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

cancel family

I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL*snip*

  • Regular
  • I CANCELLED FAMILY BECAUSE IT DOESN'T WORK AND EVERYONE COMPLAINS ABOUT IT   IF THERE IS REALLY SOMEONE OUT THERE THAT KNOW SOMETHING YOU CAN SEN ME AN EMAIL *snip*
  • kejt_
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes