Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
BUENAS, NECESITO AYUDA POR QUE SACARARON A UN MIEMBRO DE LA FAMILIA DEL PLAN FAMILIAR Y NO DEJA VOLVER A INGRESARLO
Anteriormente yo contaba con un plan familiar con mis roommates viviendo en Argentina. Ahora vivo en México con mi familia y quiero adquirir el plan familiar con los que vivimos en mi casa. Ya me cambié de dirección y CP y estoy utilizando tarjeta de...
Hi Spotify! Can't help but start with a rant - your support approach is just atrocious. Really, best you can offer even paying customers is post on a message board? Not to mention how long it took me to understand there is nothing else. Please do som...
I have a problem with premium family.The others account are cancelled by my plan, and they can’t back.Spotify can you help me??
I am the owner of a premium acct. when I click the email sent by Spotify to send invites it takes me to a login. When I log in it tells me to see the owner of the acct? What am I doing wrong?!?
Good Morning! I registered for Spotify Premium for college. The amount has already been discounted at the limit of my credit card but my account in the application is still free. How to proceed?
Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore.I recently got a Spotify Family Account, but my family members have apparently been "unable to verify" that we share...
HI, I have created an account after my husband upgraded from his premier to family plan. I log on and cannot see where to put the invite code to change my account from free to family. It asks for me to enter payment details as well, but he has alread...
Hi!I upgraded from Premiumto family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created apassword. They received the emial and went on the “accept invite” button ans w...
Dear reader, Recently I convinced my father to try Spotify, like I promised him he does use it very often lately. After a tryout he wanted to get an premium account also but since we're family we can use the discount which we did. Now I'm connected t...
its time to renew my subscrition but i do not get a paypal option. please help
Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I cannot join. It keeps saying that we are unable to ...
Goedemorgen,Wij hebben een familie account, betaald op 03-04-2018 en ineens doet hij het sinds afgelopen vrijdag niet meer ?Wie weet wat er is gebeurt ?
Hello, I had my account which is connected to my facebook (emshakira) as my premium acc under family plan. Suddenly my acc became a free one. I've tried to rejoin our family plan using my email and it turned out that i've logged in into a new account...
Merhaba,12 aydır öğrenci indirimi ile kullanıyoru. bu ay sonunda bitecek. bilgilendirme emailinde öğrenciliğim devam ediyorsa indirimli kullanıma devam edebileceğim yazıyor, ancak sistemde öğrenci belgemi yükleyebileceğim ya da farklı bir şekilde öğr...
Hola tengo una cuenta premium y no me deja agregar a mi hijo que vivimos en la misma casa pongo la misma dirección y no me deja agregarlo, qué problema con ustedes. Por nuestro trabajo necesitamos este programa espero que soluciones este problema sin...
Hoi, Ik heb zojuist mijn abonnement van "Premium" naar "Premium for Family" gewijzigd. Ik heb alleen daarvóór niet mijn "Premium" abonnement opgezegd. Ik kan nergens vinden of ik nu voor allebei de abonnementen ingeschreven ben: dit wil ik niet. Is m...
Hi, I had my family on the family plan, but it randomly kicked them out. I've tried sending the invites, but they keep getting an error when validating the address. This leads me to think I put the address in a different way than expected. I've been ...
A minha conta no plano familiar está ativa juntamente as outras 4, mas na aplicação não acontece o mesmo! Estou com a versão free, o que faço para corrigir este problema?