I keep getting message, There was a problem Please try again later.

[ximenabar]

Plan

Premium

Country

Mx

My Question or Issue

I have been trying to access the invitation to the family plan and after logging into my account and entering the address exactly like it is written from the owner/manager of the plan, all I get is "There was a problem
Please try again later."
I have tried using different devices, chrome, safari, firefox and incognito mode on the those three but I still get the same answer.
I really don't understand what to do. Help 😞

[Maxim]

Hey @ximenabar,

Thanks for reaching out.

Which Premium plan are you currently on and what type of payment method are you using? 🙂

Let me know.

[ximenabar]

I was on premium family plan and the payment method was card, it expired so we got "kicked out" of the family plan and my family member told us that it was their mistake and invited us again. But I don't know why I can't access.

[Maxim]

Hey @ximenabar,

Thanks for getting back.

It looks like the error message you’re seeing is because your account still has Premium through a partner company (like your phone or internet provider) or you’re managing another Premium Family/Duo plan.

To fix this, you’ll need to cancel your current subscription and wait for your account to revert to free. Once that happens, you can request a new invite to join the Premium Family or Duo plan.

Keep in mind that if there are any members on your current plan, they can only switch plans once every 12 months. You can find more details about this here.

Let me know how it goes 🙂