I’m a family member but everytime my account is changed for free

[Rafaiwamoto]

Every month they said that I’m not family member of Spotify family premium account but I’m and I also send the zip code for them but they said isn’t, I’m so tired of it.

[MonicaM_Bogota]

Hi, @Rafaiwamoto!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.