Joined new family account - account manager is seeing wrong name

[gwenllain]

Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks at members of his Family Plan, my ex's name is showing instead of mine. My name/info looks correct on my end - does anyone know of a fix? What can I do so that my name shows up correctly?

I tried to attach screenshots of what appears on both the end of the Account Manager and on my end, but it won't let me post with them. 

[SergioDavid]

Hey @gwenllain, welcome to the Community!

Try asking him to remove the account and invite you again. Make sure he sends the invite to the email address you see registered on your account when you log into your Account Overview.

He can find all of the steps for removing and reinviting you here.

Hope that helps.