Just one member has Premium

[Meteorid12]

Plan

Free/Premium

Country

Switzerland

Device

(Oneplus 8, Nokia)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I upgraded to premium family and invited my wife, and she is listed in my abo as a member but she only has a free account. How can she get a premium?

Im logged in with my facebook account and she has her own gmail account.

[Elena]

Hey there @Meteorid12!

Thanks for reaching out to us and welcome to the Community!

If you see that your wife's account is a part of your plan, we'd recommend that she logs out and back in to sync up the changes.

In case that doesn't solve it, it's possible that she has accepted the invitation from a different account. She can try the steps here to locate it.

Another option is to remove her account from the plan and add it again but making sure that she accepts the invitation from her account with the gmail email address.

We hope this info helps. Keep us posted on how it goes!