Lost Premium for families after monthly payment.

[mikedobest]

Plan

Premium family

Country

Portugal

Device

Multiple

Operating System

Multiple

My Question or Issue

In August I subscribed a family plan. When Spotify charged september payment on my credit card it charged only the normal premium account and change to a normal premium account and all my family lost access to their familiy accounts. How can I return urgently to my family plan?

Thanks,

Miguel

[Billy-J]

Hey @mikedobest, thanks for reaching out to the Community!

That's odd. I'd recommend getting in touch with Customer Support here.

They'll take a look and do their best to help.

Have a great day 🙂