Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium for FamilyCountryPhilippinesDeviceMoto X4Operating SystemAndroid Pie My Question or Issue: I'm pleased that you finally decided to make changes to the T&C's of your Premium for Family Plan by allowing us plan holders to change/update the ...
When I attempt to add my address, and hit save, it changes both my city and zip code to incorrect location!
I turned on the explicit music control for my son's account, and then turned it back off, and his music is still unavailable. He has force closed the app and uninstalled and reinstalled the app on a iPhone 7.Any help would be appreciated.
PlanPremium FamilyCountryCanadaDeviceiPhone 5s and ASUS LaptopOperating SystemiPhone: 12.4.1Laptop: Windows 10 My Question or IssueTrying to input the Premium Family home address and it keeps saying "We couldn't find that address. Please try again."I...
Hi, I try to add a new familly member and set my home address. It always fails! It's the right address, copy/past from Google Map result search! It's always said: "We couldn’t find that address. Please try again."
Plan: Premium familyusa Device: iphone x Operating System: iOS 10 i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s only an option to send a link. i send her the link but it doesn’t work for he...
PlanPremium for FamilyCountryUSA My Question or IssueA member on our family plan is no longer at our address. They want to start their own account, but want to keep their playlists. How do they transfer their playlists to their new account?
I read that when I move to another country I have to create another account. Though I find awful this behaviour, I dont have another option, so I have to live with that.Two questions: 1. What happens to my playlists once I cancel my original premium ...
Hola,Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su madre. Y para liar la cosa, mi hija mayor estudia en...
Hi, I upgraded to the Family Account and can‘t invite the other members. I accept the invitation and it shows a code in the email, but when I press accept, nothing happens and it stays in the invitation sending mode. What can I do? Please help! Thank...
Hi!First of all, sorry for my bad english, I'm not that good at it.Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the page sent me to an Error 404 page, because of that I cannot ...
Hello, I have Premium for Family, location The Netherlands. I want to remove a family member from my account and then invite the same member again with the same email address. Is that possible?Thanks!
PlanPremium familyCountrySwitzerlandDeviceHuawei p10Operating SystemAndroid My Question or IssueHi, I'm sending a new family invite to my girlfriend who had to cancel her previous email account. She receives the email but she's unable to join my acco...
PlanFamiliar País Colombia Desde hace unos meses he estado pagando el plan familiar normalmente con la tarjeta e-prepago que brinda Bancolombia. Sin embargo, en el último pago no puedo realizar el proceso y al introducir la información de la tarjeta ...
I purchased a family premium plan, after that I noticed that there were ads that were showing a first three month free premium plan. I am wondering that does this plan apply to the family premium too since I was charged right after the purchase. Than...
I upgraded from premium account to family account as I thought we could all listen to our music on different devices ie I work offshore I thought I could still use my account as I thought it covered 4 family members we use account in the house throug...
hi. I would like to subscribe to the family plan but I want to use my uncle's card. can the billing address and home address be different?
PlanPremium familyCountryPortugalDeviceMultipleOperating SystemMultiple My Question or IssueIn August I subscribed a family plan. When Spotify charged september payment on my credit card it charged only the normal premium account and change to a norm...
When my son clicks on his invite it says “only family members that live together are eligible”. He does live with me, but is out of town currently. Does he have to be under my roof to join? family premium planandroid device, laptop computerUnited Sta...