My daughter was kicked out of the family plan

[nlmoutr]

My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.
This also happened a few months ago with my son and then i could chat with support and add him back in. Now I cannot find how to reach a living soul in support to fix this.... Please help!

[godzilza · Accepted solution]

Try the messaging platform: Support - Spotify.

I had the same thing happen to a sibling living under the same roof. Except, unfortunately, I haven't had any luck getting him re-added. Maybe you'll have better luck!

[nlmoutr]

That worked. It turned out that she had not received the mail in which she was asked to confirm her address as she had switched mail accounts. After a 10 minute chat with support, she could be added to the account again. Problem solved.

[godzilza]

Fantastic, glad to hear it!