My family members are having trouble with the address

[#1]

My family members are trying to access the family plan but it keeps saying the addresses don’t match when they are typing in the same thing as me

[Jofelida]

We have the same problem.....

2 can login, 2 not

[Rivesh]

I am having the same problem. My daughter moved back to my home from another country and now lives at the same address as me. She cannot join my family premiuim account as it keeps saying she does not stay at the same address. Her google and her location are all on and set as Singapore and same address as me. How do we resolve this?

[AlejaR]

Hey there folks,

Thanks for posting in the Community and welcome.

In this case, for starters, we recommend making sure your family members put the exact same address you added to your plan. You can double-check the address by going to your account page> Manage members. There on Your Address, you can check the address and copy it.

On another note, you could also recommend your relatives to try to join the plan using a different device from the one they've been using to see if they notice any difference. If that doesn't do the trick, they can also try to join from an incognito window, making sure the address is the exact same as you added.
 

@Rivesh, since you mentioned your daughter moved back from another country, it's possible that her region/country account setting is still that of the country she was in. Keep in mind that all the members of a family plan must have the same country/region on their accounts.

If she has a free account, she can change her settings by following these steps. If she has a Premium, she should cancel her plan and then, when her account is on free service, she can change the country/region settings.

Keep us in the loop!

[0606Kenneth]

I accidentally deleted my family member from my premium family account. I sent him the invitation link again. I copied and pasted the address from my Spotify account to him. He pasted the exact same address follow the link instructions but the page showed the address couldn’t find. What can I do?

[Maria]

Hey @0606Kenneth,

Thanks for joining the conversation!

Just to confirm, have you tried the steps mentioned earlier by @AlejaR? Such as checking with another device, using an incognito window, or another network (if possible), etc.

Should the issue persist, could you try updating the registered address and then send out a new invite to your family member to see if you notice any difference? If your address doesn’t autocomplete, enter the entire address and then select Find. If you still can’t find it, you can select your building, street name, or a close public space/building. Just don’t use someone else’s address.

Let us know how you get on!

[Jofelida]

Hi,

i have now tried via incognito browserside also other handy, always says, that we dont have the same adresses.....

(copied&pasted adress)....