My family plan has been cancelled

[JerryFr]

Although I live in the same area I set our family premium for, and have, several times already, had to confirm my address, the family plan has still been cancelled for no apparent reason whatsoever. I'm quite frustrated by this fact

[Bittencourt]

Hey @JerryFr, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!