My premium for family account turn into free account

[josephinefitria]

Help! My premium for family account turned into free account so do all my family members. I already paid the bills but its not working properly

[bocian74-2]

I have the same problem!!! This is crazy!!!

[bocian74]

OK, now logged in from the main account - what's going on with these family accounts! Are you forcing us to buy another premium??? When I try to relink bocian74-2 to bocian74 it doesn't let me do it!

[josephinefitria]

So what should we do

[Bfercher]

This same problem is happened with me. What is the process to solve this problem? Will I have to cancel the account of all my family members? I hope have a return from Spotify with a solution asap.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂
I'm not glad to hear that you are having trouble. May I ask you to confirm that the account you subscribed to and the one you are logging in to are the same? When you successfully upgrade to Spotify Premium, you receive a confirmation email. Please make sure, that when you are logging in to the account, you are using that username on the email. If its a ten digit number, use the log in with facebook tab.
If you are, or if you are having troubles finding the right account, please come back to us and we can look into some further troubleshooting. Best of luck
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If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[Bittencourt]

Hey @Bfercher, @josephinefitria and @bocian74, thanks for writing.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Hope this is more helpful.