No Invitation was sent out

[sXare]

Hi there!

Today I wanted to add a family member to my Premium Family subscription, but no invitation mail will be sent. What should I do?

Many thanks!

[Maxim]

Hey @sXare,

Can you please tell the family member to check their emails junk/spam folder? Maybe the email has landed in there.

Thanks!

[sXare]

Hi Maxim

Thank you for your support.

I checked the Spam/Junk folder but it´s empty. I think the problem was, that the mail was from a private/own domain. Now I send out the link with a gmx-mail and it was deliverd. Maybe it´s a problem on spotify side...

Kind regards

[solarisfilm]

Same thing here. I sent out an invitation to my daughter bot she does not receive the invite? Sha has a hotmail address. Any suggestions?

[stew2011]

Same for me. Invited a yahoo.com email address family member but she has not received an invite. Nothing in spam folder either.

[frankwahle]

Hi,

unfortunately I have the same problem. Since last week I try to invite my daughter, but she did not recieve any mail on her web.de account.

Any ideas?

Thanks!

[Maxim]

Hmm, thanks for letting me know this is happening!

Can you try sending the invite again, from a different browser/incognito window? Let me know if that does the trick.

I’d also suggest checking that you’re following the exact invite a member steps here: https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/.

Keep me posted 🙂

[cecilie5]

I have the same problem. My daughter do not get my invitation (hotmail). 

[frankwahle]

Thanks!

I tried Everything, without any success!

[Maxim]

Please reach out to the Spotify Support team so they can take a closer look at this issue 🙂

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