Pago premium familiar y mi hermana no puede acceder al servicio. Por que??

[Fabianamargarita]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Anyk17]

Hey @Fabianamargarita 

Thanks for posting and welcome to the Spotify community.

I hope you don't mind me replying in English.

You can invite your sister to the Family plan with the steps here. If she's having trouble accepting the invite or using her account, could you share more details on the steps you're following and the errors you get, if any? Please make sure to provide the following details:

• Device and operating system (e.g. MacBook Air, 10.10 OSX)
• Spotify app version
• Any screenshots/screen recordings that help explain or illustrate the issue

Looking forward to your answer!