Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
У меня слетела подписка семья , возможно из за адреса , адрес у меня есть я могу его предоставить, что мне нужно сделать ?
I invited my son to Join Spotify Family . He takes the Invitation, Enters all the relevant Information, but when he opens his Application it is still the free Version. It didn‘t help, when my son logged out and in, neither after deleting and download...
Spotify shows me the option to switch to a basic family plan, which is cheaper due to not including audio books. Yet when I go to switch, which is already over difficult for the user (obviously on purpose), I don't see the option. What is going on? H...
i have premium family plan and i have invited my 4 children who all live in my home with the same address. when they enter the address into the invite invitation to verify their address is the same as mine they get an error message. why cant they joi...
Plan familyCountry malaysia Device iphone se(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue what happens when a member in my family plan changes his mobile number linked ...
PlanPremium FamilyCountryGermanyDevice(iPhone 10Operating System(iOS) My Question or IssueI want to configurate the kids app for my 8 years old daughter. She loves radio plays.The offered Radio play section is quite nice but I want to "hide" some pla...
PlanPremium Family CountryIndonesiaDeviceiPads...Operating SystemiOS My Question or IssueWe have an Indonesian Family plan. We want to add the kids to this but a few problems:- Indonesia blocked on kids Spotify? Why would this even be a thing?- Norma...
Cann I join another spotify family plan immediately since I got kicked of my previous spotify family plan ?
Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is curated, which is understandable. But why is it not p...
How does the account manager for our family plan find out which email address and password they have used to set up the account? She has a new phone and None of her email addresses are working! Is it possible to reset it through one of our accounts?P...
Already input similar address as per listed in the Family Plan but somehow Spotify cant find the listed location
I have just sent invites for family plan but 3 out of 5 other accounts cant join the plan it just says "cant join plan" please help !!
Merhaba arkadaşlar, öğrenci için premium hesabı kullanıyorum fakat belirli bir süre için spotify premium üyeliğinden ayrılmam gerekiyor.Merak ettiğim durum şu, geriye döndüğüm zaman iptal etmiş olmama rağmen öğrenci için spotify premium a tekrar başv...
Olá boa noite, estou precisando muito de ajuda, sou adm de um plano premium família, tenho 2 vagas quando mando o link para entrar aparece a seguinte mensagem quando o membro da família. “Você não pode entrar neste planoTente de novo mais tarde.Se pr...
PlanPremium (Family)CountryGermanyDeviceAnyOperating SystemAny My Question or Issue Pretty simple, I want to disable podcasts completely for certain accounts of the family plan. Podcasts are basically user created content with no "FSK", and not class...
Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly payment option. Location: India
PlanFamily PremiumCountryGermany Device(Phone 13, IPad, Windows PCOperating Systemlatest iOS version, Windows 10 My Question or IssueHello, today we recognised that the sipping inside a playlist is limited for us. After about a certai amount of skips...
I can't add an address to my account to join the family plan.PlanFamilily planCountryMexicoDeviceSamsung s24 ultraOperating SystemAndroidMy Question or IssueDoes anyone know a way to fix this?
I have 2 gift cards which I cannot use in my family subscription. How can I use them?
Plan: Premium for FamilyCountry: Netherlands My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan.When trying to add her again, we get the "can't be added for the next 12 mon...