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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My dad has payed for family premium but I can’t access it, when I click on the link and when I put our address it says that it’s not in the same country. But I live in the same house and it’s the same address he has
PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...
Les envío la invitación a mis hermanos para que se unan a mi plan familiar y me dice que no pueden verificar que tengamos la misma dirección.
Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocurrió cambié mi contraseña y hoy volvió a pasar, ¿qué...
My wife and I share the same email
My child has a phone that has no browser (school device). It does have the spotify app. How can I add her to my family account?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Hi, for some reason, I was recently removed from my partner's family plan because Spotify wasn't able to "confirm the address for your plan." When he sent a link for me to rejoin, I got the error: "You can’t join this plan. We couldn’t confirm that y...
Minha esposa perdeu o acesso ao meu plano Família, por não ter confirmado o endereço pelo e-mail. Não sabíamos dessa condição, e ela não acompanha o e-mail. Gostaria que ela vontasse a ter acesso. Caso contrário, vou cancelar minha inscrição. Obrigad...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA feature request for any Spotify product managers listening. I am the account holder for our...
Trying to add someone to my Family plan and they are being locked for being in the wrong country while sitting beside me. "You need to live at the same addressIt looks like you’re trying to join Premium Family from a different country. Premium Family...
PlanPremium My Question or IssueHow can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist but not remember which email was used.orHow can a resend the invitat...
Hello, I pay for Spotify Premium and I enjoy listening via my Amazon Echoes. Randomly, when streaming to an individual echo or to a group, the music will pause. If I wait, eventually the music will randomly begin playing again! I AM NOT ASKING HOW TO...
Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...
I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....
My wife is part of our family account but keeps on receiving advertisements and is also occasionally thrown out as family member. What should we best do?
I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my dad, and he explained that he had not changed anything,...
PlanPremiumCountryUSADeviceOnePlus 6TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the wa...
My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is marked, and he’s litterally sitting next to us. Why doesn’...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...