Premium Account, however interrupts when other user uses

[mim3]

Hi There

I have a premium account ( have for the last 4 months) and everytime another user jumps on ( only one other) it interrupts whoever is currently listening on spotify - meaning only one person can listen at a time.

Both devices are registered............ account up to date............. logged in and out....... select device as my own........... but still nothing changes. HELP!!!

[Maxim]

Hey @mim3,

That is the correct behaviour of the sysfem 🙂

You can only play on one device at a time. If you begin playing on another device, playback on the original device is paused.

[mim3]

Then what’s the point of the family premium account?

[Maxim]

In your initial post you were talking about 'Premium', not 'Premium for Family' 🙂

It sounds like all family members are trying to use the same Spotify account to listen to music at the same time. To be able to listen to music at the same time, all family members need to have their own Spotify account. If they don't have a Spotify account yet, they can sign up on http://spoti.fi/2e1FH6k.

You can learn how to invite family members to your Premium for Family plan here: https://support.spotify.com/account_payment_help/premium_for_family/premium-for-family/

[mim3]

Sorry!!! Forgot a vital detail!

Will try your solution!

Thanks!