Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hola, soy usuario premium y tengo una cuenta familiar, a la hora de enviar la invitación para que mi pareja la aceptara, aparece un mensaje de error. Lo intentamos mil veces y nada. Busqué ayuda en este medio y veo que no hay ninguna solución. Mi nov...
I've had paypal as my payment method for over 4 years on Spotify. I took a little break from the subscription, but now that I'm trying to renew my Premium for Family subscription, it only gives me the option to use a credit card for my account. I nee...
Hi, I've been a Spotify member for years, finally got sick of my daughter kicking me off when I'm on my way to work. I upgraded to family and sent out invites to my wife and daughter. The invitation process is confusing. When they follow the invite i...
Hi all, I recently adhered to the Family plan of my family. I received the invite, I accepted it and everything went smoothly. However, I already had a Premium subscription that I did NOT cancel before accepting the invite. Will I still be charged fo...
My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his premium. how can we fix this? Does he have to delete...
Hi There I have a premium account ( have for the last 4 months) and everytime another user jumps on ( only one other) it interrupts whoever is currently listening on spotify - meaning only one person can listen at a time. Both devices are registered....
Spotify öğrenci premium için başvurdum. Öğrenciliğim doğrulandı fakat satın almaya devam edince "öğrenci bilgilerin başka bir Spotify hesabına bağlı." uyarısı alıyorum ve bir türlü alamıyorum.
Thanks Spotify for launching in Israel. Today I have Apple Music account with family bundle. I cannot afford to pay for 5 Spotify accounts which is 5 times more than Apple family bundle. Can you provide family bundle?
I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation.
Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero siempre es el mismo resultado..
Hi, i sent invites out to my family but they are unable to join through my link. What should i do now. Thanks,Sheck
Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio.El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mensaje indicando que es imposible agregarla al plan fami...
Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama yeniden aileye alamiyorum sebebi nedir ?
Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... o que fazer?
Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode fazer parte dessa conta premium, teria condição de o...
Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso
I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I try through the Android app, I get an error that says "...
I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another country for vacation and when I checked Spotify it lo...
I added a family member and they confirmed from email. There was no way to setup the acount from the confirmation. I now have my family member with a free account and get get them added to family account? How do you get a family member added new. How...
Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección que debo hacer?