Premium Family Account issue

[Torjuga]

Hey Everyone,

My Girlfriend and I share a Premium Family account but we've been running into an issue lately; we can' listen to music at the same time. I already made sure she was on the account and we both logged-off/on to rule out connection issues.

I should specify that this happens when she is playing music through Sonos. Most of the time i will be playing music through the computer app and get a  "Spotify has been paused because your account is being used somewhere else."

I am not sure where the issue is coming from as we played music separately before.

Anybody experienced something similar?

[Robert_W]

Hey @Torjuga!

Welcome to the forums 🙂

It sounds like your girlfriend is playing the music on your account instead of hers.

Please have her log out and then log back in to Spotify with her details.

Hope this helps!

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