Premium Family Plan - Address not matching

[Hurfbird]

Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space).  They're typing in our address and it's definitely the one on the account but it's saying it doesn't match.  I've not changed our address and double checked in on the account details - can anyone help with this please?

[Maxim]

Hey @Hurfbird ,

Thanks for coming to the Community.

Does the family member reside at the same address as you? 🙂

Let m know and I'll see what I can suggest.

[Hurfbird]

Hi Maxim,

Yes, they do and they're typing in the same address

thank you

[Maxim]

Hey @Hurfbird ,

Can you ask the family member if they can try using a different device or an incognito browser window to verify the address?

If that still doesn't work, please post a screenshot of the error message they're receiving 🙂

Looking forward to your reply.