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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?
Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...
PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...
I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...
PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...
PlanFamily premiumCountryAustralia Device(iPhone 11, using head unit in car)My Question or Issuemy playlist (not the liked songs list but an actual playlist) keeps restarting after a few songs, it used to just do this sometimes between on my phone an...
Buenas tardes una pregunta, si tengo una cuenta familiar premium en francia, puedo invitar a mi hija al grupo familiar si ella vive en argentina? Se que los servidores son diferentes por eso la pregunta, he preguntado lo mismo por amazon music y esta...
so Basically I’ve had Spotify premium for years. I switched to the duo plan the other day. Then this week I got a link to join a family plan but it won’t let me continue after I have selected the address when hitting the family plan link.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 individual accounts for my kids (started at different times). Can I convert them int...
Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to remove myself from being account manager, will they family members loose their play...
My Question or Issuea mediados del año pasado formaba parte de un plan familiar pero hace unas semanas atras esta cuenta fue cancelada y ahora que me volvieron a invitar no puedo ingresar porque solo puedo cambiar de cuenta una vez cada 12 meses, per...
Hi, I have recently subscribed to family plan, however I can't add my address there to start using it. I can't access the https://www.spotify.com/in-en/account/family/ page. I am already an individual premium member, want to change the subscription t...
PlanPremium DeviceiPhones, Macs, Macbooks My Question or IssueRight now, we are using a Premium account together with our family, with several playlists and a lot of liked songs. So this is not about several accs joining but on 1 account that has all...
Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space). They're typing in our address and it's definitely the one on the account but it's saying it doesn't match. I've not changed our address and d...
Hello, I recently signed up for Spotify, as my older son is getting into music. He recently turned 13, so is eligible for a Spotify account, however his google account is still managed by me under Family Link. He doesn't have his own computer, or tab...