Premium Family has kicked me out

[AnneZA]

My Question or Issue

I am currently on the Premium Family Plan - last payment was made so I am up to date. However, we have all been kicked out - when we log in on any of our devices it logs in on the free plan. Please help. 

Plan

Premium

Country

South Africa

Device

[Yordan]

Hey there, @AnneZA,

Welcome to the Spotify Community!

Could you check if you've received any emails about this in your inbox informing you on why that might have happened? Be sure to look in Spam / other filtered folders as well.

In any case, I'd recommend checking out this article for more info on how to proceed 👍

The Community is here if something else comes up in the meantime.