Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello,I just joined Spotify Family plan but my husband is unable to join. He inputs the same address as me and gets a message saying he has to be in the same country. We live together and both in Ireland. He has a free account and I had premium. Can ...
PlanPremium My Question or IssueHow can I see the email of the members added to the family account (I only see the usernames). One of them lost it and wants to recovery the playlist but not remember which email was used.orHow can a resend the invitat...
Hey, I can't add my address to the subscription, what's the problem? < snip-moderator edit >
I cannot find the 3 dot button near my playlists
PlanPremiumCountryslovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. Now i read it’s an issue, so how can i pay for their family subscripti...
When he accepts the invitation, he is not asked to verify his address (same as mine).
My Question or IssueHello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big listener. Can I remove myself as admin and switch to m...
Nose como aselo me pueden ayudat
i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome remains the same.
I have just upgraded to family. I have downloaded Spotify kids to my children’s tablets and began logging them in. When I get to choosing the character it says “oops, something went wrong” this is happening on 2 iPads and my phone. Can someone advise...
PlanPremiumeCountrygermany DeviceiPhone 11Operating SystemiOS 18 My Question or IssueHey I have an issue with adding my family to the plan. I write down the exact adress thats conected with my subscription, but it keeps telling me "you have to live o...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...
I have just discovered I can listen to audiobooks and started to listen to a book on my Spotify app on my PC. I have a family premium account. If I look on my phone I can see the audiobook listed in my library but there is a lock symbol which stops m...
PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the main/primary so they have access?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a premium plan but a podcast I want to listen to is locked? What is the issue?
i have family plan and i sent a link to my brother. he entered our address but and i saw that it's the same address but it's still not working, we leave in the same house. i'm trying to find Spotify's support . please help me
Hello! I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of her playlist data. PLEASE HELP! PlanFree/PremiumCountry Device(iPhone ...