Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA feature request for any Spotify product managers listening. I am the account holder for our...
Trying to add someone to my Family plan and they are being locked for being in the wrong country while sitting beside me. "You need to live at the same addressIt looks like you’re trying to join Premium Family from a different country. Premium Family...
Hello, I pay for Spotify Premium and I enjoy listening via my Amazon Echoes. Randomly, when streaming to an individual echo or to a group, the music will pause. If I wait, eventually the music will randomly begin playing again! I AM NOT ASKING HOW TO...
Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...
I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....
My wife is part of our family account but keeps on receiving advertisements and is also occasionally thrown out as family member. What should we best do?
I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my dad, and he explained that he had not changed anything,...
PlanPremiumCountryUSADeviceOnePlus 6TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the wa...
My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is marked, and he’s litterally sitting next to us. Why doesn’...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...
I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to install Spotify for Kids it tells me "not available in...
With family plan can I play different songs on different devices at the same time
I have a Basic Family plan, and since my child is grown up, I want to let them have their own independent subscription. How do I remove them from the family plan and start them on their own subscription without them losing all their playlists and inf...
Recebemos email para confirmar integrantes da conta família, mas não conseguimos acessar para efetuar a confirmação.
3 eylül 2024 de premium bireysel aboneliğimi başlattım 17 ocak 2025 de premium aileye geçiş yaptım ancak 1 ay ücretsiz yazmasına rağmen 26 ocak 2025 de ödeme alınacağı yazıyor. 1 ay ücretsiz olmasa bile alalı 10 gün olmasına rağmen 100tl ödeme istiyo...
Got issue with payment, and updated the payment. However, didn't managed to restore the previous Spotify family account with 6 users
PlanFamily PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. This is a two part question. 1. So there's been some miscommunication between m...
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".
Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté con el dueño y la cuenta estaba al día, no había un...