Premium Family not registering as a paid service?

[hamishstrahorn]

Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the login details for). In such I cannot access my Premium Family account?

[Prague]

Hiya, so If you have accidentally signed up for Spotify Premium Family using an old email address or account that you don't have access to, you can try the following steps:

1. Contact Spotify customer support: Explain your situation and ask if they can help you switch the email address associated with your Premium Family account. You can reach out to Spotify customer support via their website or through social media.

2. Cancel your current subscription: If you are unable to switch the email address associated with your Premium Family account, you may need to cancel your current subscription and sign up again with a new account using the correct email address.

3. Update your payment information: If you do cancel your current subscription and sign up again, be sure to update your payment information to avoid any interruption in service.

Overall, the best course of action would be to contact Spotify customer support and explain your situation. They may be able to provide more personalized assistance and help you find a solution that works for you.

Hope to of helped,

-Prague the Dog