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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168791 Views
  • 32 replies
  • 9 likes
  • 168791 Views
  • 32 replies
  • 9 likes

Can't convert from Family Premium to Student plan

I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student.I am getting an error message that I am not eligible. I used an incognito browser as well.

  • Casual Listener
  • I am a registered student and wanted to convert to Student plan. I am verified by Spotify that I am a student. I am getting an error message that I am not eligible. I used an incognito browser as ...
  • Maxim
  • Spotify Star
  • 367 Views
  • 4 replies
  • 0 likes
  • 367 Views
  • 4 replies
  • 0 likes

Family Premium

PlanFamily PremiumCountryPhilippinesDeviceAndroidMy Question or IssueI am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?

  • Casual Listener
  • Plan Family Premium Country Philippines Device Android My Question or Issue I am on a family plan with my family, however, I can't play my downloaded songs offline. What should I do?  
  • kaworu_bloodpaw
  • Roadie
  • 430 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 430 Views
  • 5 replies
  • 1 likes

Superuser Contribution Error inviting a family member

Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t join it until 12 months passed. Or join it to anothe...

  • Visitor
  • Hello!! I pay the family premium plan. My brother received the email requesting to confirm the address but he didn’t see it. Now when I invited him to join again the plan, the message says he can’t j...
  • Lyubka
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo no option to change to

PlanI have a Premium Individual Plan and want to change to Duo.CountrySweden DeviceSamsung A41Operating SystemAndroid My Question or IssueI get an ad on my Spotify to get Spotify Duo, which I want to get for my partner. I have Spotify Premium Individ...

  • Visitor
  • ...uo or Family option under available subscriptions. How can I fix this?
  • Dian
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping receiving error when trying to join family plan

Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”

  • Visitor
  • Trying to join my family plan. All live in the same house and entered the correct address when switching. After entering address it just says, “there was a problem please try again later”
  • Lyubka
  • Moderator
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family account and individual privacy

I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches or music you might like or even on the alarm clock playl...

  • Visitor
  • I have a paid premium family account. Some users want to keep their music choices private and unknown from other users. How ever the music that they listen to has shown up in suggested searches o...
  • Alex
  • Spotify Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

payment of family premium annually

I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?

  • Visitor
  • I want to pay annually for the premium family as this was cheaper in the past but I cannot find this option. Can you help me?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

why i cant cencel my premium.Something went wrong. Try reloading the page.

i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.

  • Casual Listener
  • i want to back to the free account but when i click the cancel premium button,it says Something went wrong. Try reloading the page.And i cant back.
  • MateusM
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

why i cant leave the family premium plan?

i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen

  • Casual Listener
  • i want to cancel the premium but when i click cancel premium button it says Something went wrong. Try reloading the page.idk why it happen
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can we add our home as a family member?

We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might be using it from our cars. My kids are 2 and 7 so too ...

  • Casual Listener
  • We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might b...
  • Lyubka
  • Moderator
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Premium Family not registering as a paid service?

Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the login details for). In such I cannot access my Premium Fam...

  • Visitor
  • Have accidentally signed up to Premium Family via an old email address / Spotify account. So when I attempt to sign in it keeps registering to the 'old' email address (which I do not have the l...
  • Prague
  • Community Legend
  • 129 Views
  • 1 replies
  • 1 likes
  • 129 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify says I've already paid and premium works for me but not my family

I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing on PayPal, the money hasn't left my account). it say...

  • Visitor
  • I pay for a Spotify family plan, paid for via PayPal, and it says on the account management page that I've already paid, so I can't pay, but I know I messed up the payment (selected the wrong thing o...
  • AlejaR
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I play Spotify on 2 different Amazon devices?

I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play for an account.

  • Casual Listener
  • I’m trying to set up two Amazon dots so that both can play at the same time. The issue is that Amazon uses a single account for the entire household and Spotify only allows 1 device at a time to play...
  • Eni
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! How to add a family member after moving to another country?

I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not until now changed the address nor the payment method. ...

  • Casual Listener
  • I have a Spotify Family account created in France. My family was part of it except 1 of my daughters who did not take the time to configure her access. We recently moved to the USA and I have not u...
  • Maxim
  • Spotify Star
  • 619 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 619 Views
  • 5 replies
  • 0 likes

Solved!! new family member can´t join premium family abo

PlanPremiumCountryGermanyDeviceUlefone Armor 17 ProOperating SystemAndroid My Question or Issue A new mobile phone (my son) can´t join my family membership which has 2 open accounts left. The invite has been sent and received and a new account has be...

  • Casual Listener
  • Plan Premium Country Germany Device Ulefone Armor 17 Pro Operating System Android  My Question or Issue   A new mobile phone (my son) can´t join my family membership which has 2 o...
  • Verwitterung
  • Casual Listener
  • 429 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 429 Views
  • 4 replies
  • 0 likes

Changing Duo to family, does the duo secondary member loose their account

I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it suggested the other duo member would loose their account i...

  • Visitor
  • I have a duo account, myself as "captain" and my wife as secondary. I wish to upgrade to family to add my children. Will my wife keep her playlists and account or loose it? I saw somewhere it s...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes