Premium Invite

[aidotibbetts]

I have started a Premium Family account, invited my husband.  we go through acceptingt the invitation then it advises he cant be added as his account needs to be based in the same country as me.  It Is.  What can I do?

[osornios]

Hey @aidotibbetts,

Sometimes the account defaults to the US, so you need to change it in the user's profile.

Tell your husband to check his IP address here.
After that, compare it to the country shown in his profile.

If he opened his account with Facebook, his country is tied to the country shown in his Facebook account, so you may need to change it there.

Hope it helps. 🙂