Premium changed to family without my consent.

[Gmoreiram]

First I apologize for any english error since it's not my first language.

Ok, I have this situation.

Yesterday my premium subscription was suddenly changed to family, as I said in title, without my consent. I didn't ask for it and they just did it yesterday, one day before my payment cycle. 
Yeah, I'm pissed cause it feels like a fuc..... sabotage!

[Maxim]

Hey @Gmoreiram,

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

Thanks 🙂

[Gmoreiram]

Its not related with my case.

Nobody entered my account. Nobody knows my password. I just receive and e-mail "welcome to spotify family". Spotify just CHANGED MY SUBSCRIPTION A COUPLE HOURS BEFORE MY PAYMENT CYCLE.

I'm done with this **bleep**.
I'm going to cancel it.

[Maxim]

There's no way for your subscription to just change from Premium to Premium for Family without human interaction. I'd recommend checking the support article again, and following all the steps.

[Tola_o]

This just happened to me. Same situation. No one had access to my account. This is an error on Spotify's part. They're just not acknowledging it.