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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168881 Views
  • 32 replies
  • 9 likes
  • 168881 Views
  • 32 replies
  • 9 likes

family sub playing between phones

Hi I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy start sounding from your phone! Is there a setting to stop th...

  • Casual Listener
  • Hi   I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy s...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Play the same music at different devices

Hey Spotify.I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and listening to the sam music) but is this not possibly? -...

  • Newbie
  • Hey Spotify. I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and li...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

how do you activate a family member after invitation?

The member received a mail with a code and a link, but the link goes to my account and there is no possibility to use the code....???

  • Newbie
  • The member received a mail with a code and a link, but the link goes to my account and there is no possibility to use the code....???
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Familje konto

Hur goer jag foer att spela olika spellistor i olika enheter naer jag har tecknat familjeabbonemang????

  • Newbie
  • Hur goer jag foer att spela olika spellistor i olika enheter naer jag har tecknat familjeabbonemang????
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Premium Family Problem

Okay< I just subscribed to Premium Family and when I click on Premium Family button on the left, as instructions say to, it is a blank page......no invite button there. I have cleared cache and cookies, rebooted laptop, tested internet connection, si...

  • Casual Listener
  • Okay< I just subscribed to Premium Family and when I click on Premium Family button on the left, as instructions say to, it is a blank page......no invite button there. I have cleared cache and c...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Trouble to join my Family subscription

I received te invitation from my cousin, but every time that I tried to fill the form it gives me an error. See atachement

  • Newbie
  • I received te invitation from my cousin, but every time that I tried to fill the form it gives me an error. See atachement 
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

mudar forma de pagamento

Estou tentando mudar a forma de pagsmento mas nao esta indo, toda vez da erro que o pagamento nao foi efetuado no cartao ajuda

  • Newbie
  • Estou tentando mudar a forma de pagsmento mas nao esta indo, toda vez da erro que o pagamento nao foi efetuado no cartao ajuda   
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Eu e minha mulher assinamos o plano familiar, ela me enviou o convite, aceitei e estava tudo funcionando normalmente e hoje, no caso terca-feira, simplesmente recebi um e-mail dizendo que nao puderam confirmar o endereco. Que falta de consideracao, a...

  • Newbie
  • Eu e minha mulher assinamos o plano familiar, ela me enviou o convite, aceitei e estava tudo funcionando normalmente e hoje, no caso terca-feira, simplesmente recebi um e-mail dizendo que nao puderam...
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Problemas para entrar no plano familiar

Oi! Estou tentando entrar no plano familiar do spotify porem quando meu namorado me manda o codigo e eu preencho tudo, ele diz que da problema, como posso resolver?

  • Newbie
  • Oi! Estou tentando entrar no plano familiar do spotify porem quando meu namorado me manda o codigo e eu preencho tudo, ele diz que da problema, como posso resolver?
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

problema de endereso no plano familiar

Estou com problema no meu endereso, eu coloquei meu endereso errado, tem como eu mudar isso ?

  • Newbie
  • Estou com problema no meu endereso, eu coloquei meu endereso errado,  tem como eu mudar isso ?   
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Não consigo adicionar membros no Premium Familiar

Não consigo adicionar os membros da minha família no Premium Familiar. Mesmo colocando o mesmo endereço que coloquei no cadastro, CEP, País etc. aparece que não moram no mesmo local que eu... O que preciso fazer para provar que são de minha família??...

  • Casual Listener
  • Não consigo adicionar os membros da minha família no Premium Familiar. Mesmo colocando o mesmo endereço que coloquei no cadastro, CEP, País etc. aparece que não moram no mesmo local que eu... O que p...
  • Bittencourt
  • Spotify Star
  • 21662 Views
  • 18 replies
  • 11 likes
  • 21662 Views
  • 18 replies
  • 11 likes

Can't join family plan

Help! I keep getting error #3 when trying to join familiar plan link.  

  • Newbie
  • Help!   I keep getting error #3 when trying to join familiar plan link.    
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Premium became free

I have Spotify family. Now one of my users has become free insead of premium. Why and how do I get it back?

  • Newbie
  • I have Spotify family. Now one of my users has become free insead of premium. Why and how do I get it back?
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

help fast

i need help my cousin send me an invitation for premium account but i cant

  • Newbie
  • i need help my cousin send me an invitation for premium account but i cant 
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Adding some one to family plan

I just signed up for the premium family plan and I can’t add anyone. The screen just stays blank when I click on the add/remove link. Please help!!

  • Newbie
  • I just signed up for the premium family plan and I can’t add anyone. The screen just stays blank when I click on the add/remove link. Please help!!  
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify email with facebook email

I just recently changed my Facebook email to an email I use more often. I also just bought Spotify Premium today. I want my new updated Facebook email to be the email that is synced with my Spotify account so I can get my recepits and notifcations to...

  • Newbie
  • I just recently changed my Facebook email to an email I use more often. I also just bought Spotify Premium today. I want my new updated Facebook email to be the email that is synced with my Spotify a...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

cuentas premium

No entiendo por que spotify me cierra las cuentas de mis miembros premium todos los meses, necesito una solucion urgente..

  • Newbie
  • No entiendo por que spotify me cierra las cuentas de mis miembros premium todos los meses, necesito una solucion urgente..  
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Plan familiar problemas

tengo una cuenta familiar cada mes saca a cada uno de los miembros de este plan que es lo que sucede?

  • Newbie
  • tengo una cuenta familiar cada mes saca a cada uno de los miembros de este plan que es lo que sucede?  
  • Ivani111
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium changed to family without my consent.

First I apologize for any english error since it's not my first language. Ok, I have this situation.Yesterday my premium subscription was suddenly changed to family, as I said in title, without my consent. I didn't ask for it and they just did it yes...

  • Casual Listener
  • First I apologize for any english error since it's not my first language.   Ok, I have this situation. Yesterday my premium subscription was suddenly changed to family, as I said in title, w...
  • Tola_o
  • Casual Listener
  • 1883 Views
  • 4 replies
  • 4 likes
  • 1883 Views
  • 4 replies
  • 4 likes

Mi esposa no puede unirse a plan familiar

Hola, al parecer este es un tema recurrente y despues de leer varios casos no logro encontrar solucion. A mi esposa le llega el email de invitacion y al momento de registrarse le aparece un mensaje que dice que hubo un problema sin entregar detalles....

  • Casual Listener
  • Hola, al parecer este es un tema recurrente y despues de leer varios casos no logro encontrar solucion. A mi esposa le llega el email de invitacion y al momento de registrarse le aparece un mensaje q...
  • Monoalagua
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes