Premium family randomly stopped working

[Beanman1]

Plan

Premium

Country

United States

Device

(iPhone XR, PC)

Operating System

(iOS, Windows 10)

My Question or Issue

My premium family randomly stopped working for me, but not for the owner of the plan. I have not been removed, and they have re added me multiple times, yet no luck. Any fixes?

[CarlosE]

Hi there @Beanman1,

Thanks for reaching out to the Community and welcome!

Can you let us know exactly what's not working? Are you having trouble using the Premium features? A screenshot of how your app looks like will come in handy to have a better understanding of what might be happening. You can attach it to your next reply by tapping on the camera icon in the post editor. Make sure not to include any private info.

Keep us posted. We'll be on the lookout.