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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166104 Views
  • 32 replies
  • 9 likes
  • 166104 Views
  • 32 replies
  • 9 likes

Superuser Contribution Can't Rejoin Spotify Family

PlanFreeCountryIndonesiaDeviceAsus ROG ZephyrusOperating SystemWindows 10 My Question or IssueI have been using the Spotify family for a long time. The problem that I get right now is that I can't rejoin the family account. The website says "You can'...

  • Visitor
  • Plan Free Country Indonesia Device Asus ROG Zephyrus Operating System Windows 10   My Question or Issue I have been using the Spotify family for a long time. The problem that I get r...
  • Mihail
  • Spotify Legend
  • 1641 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining a different family plan

PlanPremium familyCountryCanadaDevice(iPhone XR, Desktop)Operating System(iOS 10, Windows 10) My Question or IssueI have recently joined a different family plan and I have forgotten to leave the old family plan. I do not have contact with the old man...

  • Casual Listener
  •   Plan Premium family Country Canada Device (iPhone XR, Desktop) Operating System (iOS 10, Windows 10)   My Question or Issue I have recently joined a different family plan and I...
  • Ver
  • Spotify Legend
  • 783 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 783 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify premium family Price change

Plan/PremiumCountryUnited States Device(iPhone 11Operating System(iOS 10 My Question or IssueHello,i just received an email that prices for Spotify premium family plans will be increasing from $15/m to $16/m which I find to be sort of ridiculous. Wha...

  • Visitor
  • Plan /Premium Country United States  Device (iPhone 11 Operating System (iOS 10   My Question or Issue Hello, i just received an email that prices for Spotify premium family p...
  • Jeremy
  • Spotify Legend
  • 829 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 829 Views
  • 4 replies
  • 2 likes

Solved!! I'm not eligible to switch to Spotify Family

Question: How can I switch to Family, without losing my playlists? I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this message: Because you received Spotify Premium through one of our partners, you are...

  • Casual Listener
  • Question: How can I  switch to Family, without losing my playlists?   I have a Premium account via my mobile provider. When I want to switch to Spotify Family, I get this m...
  • AdamDamon
  • Spotify Star
  • 3519 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3519 Views
  • 3 replies
  • 0 likes

All devices on Spotify connect grayed out

I have Spotify premium. I am in the United States. I have just noticed that all of my devices on Spotify connect are grayed out. This just happened recently. Is anyone else having the same problem? The problem occurs whether I am using my windows 10 ...

  • Roadie
  • I have Spotify premium. I am in the United States. I have just noticed that all of my devices on Spotify connect are grayed out. This just happened recently. Is anyone else having the same problem? T...
  • Edelbeb
  • Roadie
  • 2098 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2098 Views
  • 1 replies
  • 0 likes

premium to premium for family

My Question or IssueI currently have a Premium suscprition. I'll be joining an Famliy suscription shortly. What will happen tot my playlists, favourites etc when I join the Family suscription?

  • Newbie
  •     My Question or Issue I currently have a Premium suscprition. I'll be joining an Famliy suscription shortly. What will happen tot my playlists, favourites etc when I join the Family suscription?
  • AdamDamon
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify on Sonos and another device simultaneously with Premium Family Plan

Premium Family PlanUSA DevicesSonos, iPhone, iPad, Google Pixel My Question or IssueWe have the Premium Family Plan and use Sonos at home. When we stream Spotify on our Sonos system, I am unable to stream to my phone or otherwise at the same time. I ...

  • Newbie
  • Premium Family Plan USA   Devices Sonos, iPhone, iPad, Google Pixel   My Question or Issue We have the Premium Family Plan and use Sonos at home. When we stream Spotify on our S...
  • Mihail
  • Spotify Legend
  • 1503 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share Playlists with a Spotify Kids Account

PlanSpotify FamilyCountryGermanyDevicesamsung galaxy tab a7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi all i signed up for Spotify Family in Dezember.I did this because there should be a function where i can share playlists from my acc...

  • Regular
  • Plan Spotify Family Country Germany Device samsung galaxy tab a7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi all   i signed up for Spotify Family in D...
  • Eni
  • Moderator
  • 3482 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 3482 Views
  • 9 replies
  • 0 likes

Moderator leaving family plan

Hi! I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family the moderator or do they have to start a new plan? Kind ...

  • Newbie
  • Hi!  I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family...
  • Billy-J
  • Spotify Star
  • 1554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1554 Views
  • 1 replies
  • 0 likes

Solved!! Started using Premium Duo late last year. Will I be able to switch Duo membership to a new account?

PlanPremium DuoCountryUSA My Question or IssueMy girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020)I'm in the process of transferring from my current account to a newly created account that isn't p...

  • Casual Listener
  • Plan Premium Duo Country USA   My Question or Issue My girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020) I'm in the process of trans...
  • Billy-J
  • Spotify Star
  • 2428 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2428 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't switch to spotify Family subscription

Hello!My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.Can I still switch to my family’s plan? If so, how can I do it?P.S. In attachments, a phot...

  • Casual Listener
  • Hello! My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own. Can I still switch to my family’s p...
  • Elena
  • Moderator
  • 1256 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1256 Views
  • 2 replies
  • 1 likes

Solved!! Cant invite my Father to The family account

PlanFamily PremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueI cant invite my father we live in the same house and the invitation and the attempted to accept where on the same pc at the family address.I could invite my moth...

  • Casual Listener
  • Plan Family Premium Country Germany   Device PC Operating System Windows 10   My Question or Issue I cant invite my father we live in the same house and the invitation and the a...
  • OneByBoo
  • Roadie
  • 2594 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect iOS, Sonos, Spotify Family

PlanPremium FamilyCountryUKDeviceiPhones se, 11, 7, Sonos new generationOperating SystemiOS 14My Question or Issue Hi There, We have multiple Sonos devices at home (Sonos One, Five, Move etc) and we have Spotify family with 4 active accounts (Me, Wif...

  • Newbie
  • Plan Premium Family Country UK Device iPhones se, 11, 7, Sonos new generation Operating System iOS 14 My Question or Issue   Hi There,   We have multiple Sonos devices at h...
  • Jeremy
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts don't show up.

CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...

  • Visitor
  • CAN'T FIND PODCASTS! I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP!     Plan Family Premium Country B...
  • Jeremy
  • Spotify Legend
  • 1194 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1194 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not Eligible for Family Plan for no apparent reason

Plan CountryMalaysiaDevice Operating System My Question or IssueWe have used the family plan for about a year or so now through our Maxis mobile plan, but recent issues with Maxis made this option unavailable. We still wish to use Spotify Premium, so...

  • Visitor
  • Plan   Country Malaysia Device   Operating System     My Question or Issue We have used the family plan for about a year or so now through our Maxis mobile plan, but r...
  • Jeremy
  • Spotify Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, you aren't eligible for that plan.

Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, why?

Farmifahmi_2-1618224988118.png
  • Visitor
  • Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, w...
  • Mihail
  • Spotify Legend
  • 2617 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2617 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family für meinen Sohn und Tochter

Hallo, Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat soweit geklappt. Das gleiche wollte ich bei meinem Sohn und Tocht...

  • Casual Listener
  • Hallo,   Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat sowei...
  • Xenia
  • Moderator
  • 46102 Views
  • 5 replies
  • 1 likes
  • 46102 Views
  • 5 replies
  • 1 likes

Superuser Contribution ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.

Buenos días, Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo. Tampoco puedo visualizar los usuarios que tengo activos. Gracias.

  • Newbie
  • Buenos días,   Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.    Tampoco puedo ...
  • Elena
  • Moderator
  • 16395 Views
  • 11 replies
  • 1 likes
  • 16395 Views
  • 11 replies
  • 1 likes

Superuser Contribution Family Sharing and multiple Echo devices

PlanPremiumCountryNZDeviceMultiple Echo devices My Question or IssueI use Spotify Premium mainly on an Amazon Echo. However, we have just purchased two Echo Dots for our two children so they can listen to music in their rooms without disturbing anyon...

  • Newbie
  • ...ur two children so they can listen to music in their rooms without disturbing anyone else.   I was considereing a Spoitfy Family Plan but this requires each person who wishes to stream music to h...
  • Elena
  • Moderator
  • 40385 Views
  • 5 replies
  • 63 likes
  • Other
  • 40385 Views
  • 5 replies
  • 63 likes

Solved!!Superuser Contribution Pago anual de plan familiar

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.

  • Casual Listener
  • Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago?   Saludos.
  • Elena
  • Moderator
  • 78780 Views
  • 20 replies
  • 8 likes
  • Subscription
  • 78780 Views
  • 20 replies
  • 8 likes