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Premium for Family, Address not the same as account main holder

Premium for Family, Address not the same as account main holder

Hi, I invited one of my friends to join the family premium. But as he clicks the invitation link and register with the same email adress as I am, it says that the address he enters is not the same as the main account holder. help me out here guys. thank youuu!

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3 Replies

Hey @nsyuhadafuad,

 

Does he reside at the same address as you?

MaximSpotify Star
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Hey, Yes. he does reside the same address as I am.

Great! He should reach out to the Spotify Support team through one of the channels below so they can look into this for him 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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