Premium for family - owner account lost connection

[freso01]

Plan

Premium for family

Country

Device

iPhone

Operating System

iOS 10

My Question or Issue

Just signed up for Premium for family. However, being the owner I lost connection to my previous spotify account in the process. My username now shows some kind of identifier and the profile is completely new.  I was logged in correctly on the web when upgrading. Family members got these odd usernames too.

[Bittencourt]

Hi @freso01, thanks for writing!

For what you said, it looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

[freso01]

Hi, thanks for replying. Tried the link to recover password and my email is indeed now linked to the new username that showed up after signing up for premium for family. I have only one registered account and used only one email. New username is 25 chars long and unreadable hence looks like an identifier.

Best regards,

[Bittencourt]

Ok @freso01,

And when you click on the link bellow does your account show as Free?

https://www.spotify.com/account/overview/

[freso01]

No it says premium for family with username 3y9sza9zy6c0j7rozxqlttiou

[freso01]

I was premium long time ago, then free until I signed up for premium for f. today. But somehow in the process of upgrading, I got a new username and lost all playlists etc.

[Bittencourt]

Hey @freso01,

Do you remember your old username? If so, you can enter this username in the Password Reset page.

Alternatively you can use the following to look up your account and see if you can grab your music from there.

spotify:user:username

Keep me posted!

[freso011]

Hi @Bittencourt

Issue solved. Turned out my old account was pointing to another email address. Thanks for the help (a tad embarrassed)

[Bittencourt]

Hewy @freso011 no problem, I'm glad I could help.

Please click on Accept as Solution so that my answer helps other users who go through similar issues.

And let me know if you have any other questions 🙂

[freso011]

Sorry, I cannot locate the accept as solution button

[Bittencourt]

No problem @freso011, it's just on the left of the Reply button.

But don't worry about it 🙂