Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium for family: unable to join this family plan

Premium for family: unable to join this family plan

Hey guys,

So my dad got a spotify premium for family subscription for us, so he sent me an invite and i accepted it (sunday) but i forgot to verify it on my email. Even though it said 7 days, i was removed from the premium plan on the 4th day (thursday). So i asked him to resend me an invite and i got it and accepted it but everytime i put in the same details he and my family did, it keeps saying "unble to join family plan" 

 

Note: i tried the change the url with the invite code to redirect me and it still wont work.

Screenshot_20180406-183625.png
Reply
1 Reply

Hey there @SiomaiTrash, I’m sorry you’re having this issue, I’d recommend you get in touch with Support as they can help you with this matter very quickly. 

 

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

Suggested posts